Highlights:I carry 9 years of professional experience in Banking domain. This is divided into Retail Banking and Investment Banking (Asset Servicing). In Retail Banking, I have expertise in Credit Card Services, Escalation Handling, Claims Investigations and Resolution and vast experience in Fraud Detections involving Online, Debit Card, Fraud and Check Forgery. In Investment Banking, I have expertise in Asset Management, Managing Broker Claims from initiation to resolution for Coupons, Accrued Interest, Equity, Stocks & Bonds and Dividend

Skills:Reconciliation, Securities, SWIFT messaging, Payments Processing, Post trade processing, Team management, Communication

Asset Analyst-Team Leader 06/2017 - 09/2022
JP Morgan Chase Bank, Bengaluru, Karnataka India
Industry: Banking
Worked in JP Morgan Chase as Team Leader for Asset Servicing and Wealth Management. Handled a team of 6 specialists. Was working for Accounts Payable Department for ASIAPAC in Broker claims.
I have managed Global market Broker claim payments for Euroclear, Russia, Japan, United States of America and United Kingdom. Payments are processed to the brokers and agents on a daily basis for the annual Accrued Interest. Have worked on NOSTRO for all the breaks reconciliation. Verifying all MT599 and MT202. Providing trainings to the team members on all updated processes to ensure error free payments. Posting SDAC (Sundry Debits and Credit) entries for all payments done for EOD data. Trained batches on Fraud Hotline Authentication update. Tracking team performance and providing feedback to meet the goals. •Awarded with a Service Excellence in 2019. •Awarded with best Customer Experience in 2019.--
Senior Customer Service Officer SME 11/2015 - 05/2017
Mphasis Ltd, Bengaluru, Karnataka India
Industry: Banking
Worked for Capital One Bank credit card services and later on moved as SME for all the new joiners. Have been a process trainer for new comers as well as tenured agents for providing trainings for updated procedures.
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Social Media Advisor 06/2013 - 10/2015
247.ai, Bengaluru, Karnataka India
Industry: Banking
Worked for Capital One Bank card services for Core Department and (HVS) High Value Servicing Clients.
Handled 3 chats consecutively and helped customers with immediate resolution on the chat service. Also helped with their online banking issues, payments resolutions and disclaimers.--

Rabindranath Tagore University 06/2016 - 07/2019
Bengaluru, Karnataka, India
Degree: Bachelor's Degree
Major:Commerce, Accounting and Finance
BCOM

Nousheen Parveen M