Highlights:Address user tickets regarding hardware, software and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting.

Skills:Software Installation, Technical Support, Profile Configuration, Windows 10, Conduct remote troubleshooting, Application issues, Networking issues

Goal:Setting career goals that touch the sky is very easy. But you know yourself the best, based on your own abilities, setting realistic career goals will set you up for success.so that's why i am choosing this path.

Desktop Support Engineer 06/2021 - 01/2022
Siemens, Bangalore, Karnataka India
Industry: Siemens
Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems.
responsible for taking offer application and technical support to the users. They have to respond and resolve the support requests and service tickets. It is a part of their job to identify, diagnose and rectify any issues in computer hardware, software, services, and applications.--

Krishna University 04/2015 - 08/2018
Gudivada, Andhra Pradesh, India
Degree: Bachelor's Degree
Major:B.Com
My Academics completed in 2015-2018

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