Highlights:

Skills:Custom support, WordPress developer,, Customer support, Customer support, Customer support, WordPress developer, CRM expert

Customer Support executive 08/2018 - 04/2020
PTCL, Lahore, Punjab Pakistan
Industry: Internet Provider
At PTCL, I worked as an IT Support Advisor, providing troubleshooting and technical support to consumers. Utilizing CRM and other software tools, I assisted customers facing a range of issues, including no internet connectivity, low speed, uploading/downloading problems, and IP-related issues. My support was delivered primarily via calls, ensuring efficient and effective resolution of technical problems.
At PTCL, I served as an IT Support Advisor, specializing in providing comprehensive troubleshooting and technical support to consumers. My role involved: - Utilizing CRM systems and other software tools to manage and resolve customer issues. - Addressing a wide array of technical problems, including no internet connectivity, low speed, uploading/downloading difficulties, and IP-related issues. - Delivering support via calls, ensuring clear communication and efficient resolution of technical concerns. - Maintaining a high level of customer satisfaction through effective problem-solving and timely assistance. My experience at PTCL has equipped me with the skills and knowledge to excel in providing technical support and customer service in a fast-paced environment.--

University of the Punjab 04/2012 - 08/2018
Lahore, Punjab, Pakistan
Degree: Bachelor's Degree
Major:Business
Minor:Computer science
I hold a Bachelor’s degree in Commerce, with a strong emphasis on Business and Computer Science. My academic background includes comprehensive studies in management, marketing, finance, and accounting, along with in-depth coursework in programming, database management, and information systems. This blend of business and technical education has equipped me with analytical and problem-solving skills, preparing me for roles that require both business acumen and technical expertise.

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