Highlights:

Skills:Great Working Experince

Goal:Working in IT companies in USA

Certification:I have many professional IT certifications and experince

IT Opreations Analyst II July/2020 - current
TD Canada Trust, Toronto , ON Canada
Industry: Financial
Working with Alerts Monitoring AS400 Networking and banking Applications consoles TIVoli Console
• Check IBM Tivoli Net cool/Omni Bus/ Network manager IP Edition Web GUI 8.1.0 event viewer and used disaster recovery Omni bus incase the norm goes down used it for alerts and request Incidents in Service Now create parent tickets and child tickets and viewed the updated version of cmdb configuration management database part of ITIL, and implemented changes as part of change management and problem management associated networking incidents which are impacting more as parent incidents and others as child incidents and worked with tasks and change tasks • Gained Knowledge about xmatters and paging thru xmatters and created incident alerts thru Xmatters • Gained knowledge about Monitoring the status for ATMS using commander • Gained knowledge about dwdm and ospf eigrp snmp and Cisco switches and routers • Paged out to teams thru xmatters created emergency changes by following policies and procedures and responded to emails accordingly for approvals for changes and joined calls with other assigned team members for approvals or opinions thru Cisco WebEx • Using IBM I series AS/400 commands with following the procedures and policies for various jobs to be completed and escalating/paging to other teams if needed and responded to iseries alerts espfis epcib isd400 known for td wealth and performing end of days and checked for maintenance if it’s down for any of the sessions, and pmg payment message gateway alerts and thru Pmg td securities to monitor the lines if disconnected or connected and since when thru GtExchange & SwiftNetFin and loan iq finastra fusion loan iq7.5.1.2HF04 monitored zones thru batch i.e. masterzone for start and end times than marked off in run sheets and sending ddms data distribution management files and sending Idaps files using people soft files if issues created incidents thru Service Now and paged to different support groups--

Computek College 09/2018 - 09/2019
Scarborough, ON, Canada
Degree: High School Or Below
Major:Network Engineering
Network Engineering Diploma

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