Highlights:Worked on various projects during my career but one of the most recent one is the Lift and Shift migration of on-prem infrastructure to the AWS cloud.

Skills:system administrator, AWS Cloud Administrator

Goal:To become a Cloud Specialist who has expertise in developing and deploying a highly secure and reliable cloud infrastructure within the organization's budget.

Certification:AWS Cloud Practitioner

Senior Cloud System Administrator 04/2024 - current
Contour Software Inc., Lahore, Punjab Pakistan
Industry: IT Services
A graduate of Information Technology with technical knowledge, expertise, and hands-on keyboard experience in Systems & Network Administration, IT Support, and Cyber Security currently working as a Senior Cloud System Administrator at "Contour Software (a subsidiary of Constellation Software Inc.)" offering my services to a US based Company.
Design, deploy, and manage scalable, highly available, and secure AWS Cloud infrastructure. Cloud Infrastructure Support Monitor and optimize cloud system performance, reliability, and cost. Automate infrastructure processes using Terraform, and other tools. Collaborate with development teams for seamless application-cloud integration. To conduct security assessments and ensure compliance with PCI standards. Troubleshoot and resolve cloud infrastructure and application issues. Provide guidance and mentorship to junior cloud administrators and subordinates. Stay current with AWS advancements and recommend new services/tools.--
Service Operation Center (SOC) Engineer 09/2022 - 04/2024
DinCo Pakistan (PVT) LTD, Lahore, Punjab Pakistan
Industry: IT and Support Services
To work in a 24x7x365 environment to support the application services to provide maximum uptime and minimal downtime.
Work in a 24/7 operations environment to ensure the availability of services. Monitor and respond to alerts from various systems and applications, such as Nagios, Zabbix, and SolarWinds. Provide first-level support for incidents and service requests, such as password resets, access requests, and application issues. Escalate incidents and service requests to the appropriate teams when necessary, such as network, database, and application teams. Document all incidents and service requests in a ticketing system, such as Request Tracker (RT), SolarWinds Service Desk, and Jira. Ensure that all incidents and service requests are resolved within the defined service level agreements (SLAs). Participate in the development and maintenance of standard operating procedures (SOPs), such as incident management, problem management, and change management. Continuously improve the quality of service by identifying and implementing process improvements, such as automation, self-service, and monitoring. Collaborate with other teams to ensure that all incidents and service requests are resolved in a timely manner, such as network, database, and application teams. Provide excellent customer service to all stakeholders, such as end-users, business owners, and vendors--
Network Administrator 11/2021 - 09/2022
Ghazi Fabrics International Mills, Lahore, Punjab Pakistan
Industry: Manufacturing
To deploy, support, and monitor the underlying network and IT infrastructure.
L1 & L2 I.T support to the installed computer systems System Provisioning and troubleshooting (Online and On-site) System and Network Security Network Traffic & Performance Monitoring Network installation, configuration, and troubleshooting System backup and Recovery planning and execution Virtual Machines (VMs) Hyper-V, Proxmox DNS Server (OpenDNS, Windows-based DNS Server) Windows Server 2016 Antivirus Products (Kaspersky, McAfee Security) Proprietary Oracle ERP software support Escalation of issues to the L3 Implementing ISO SOPs for MIS--

University of Okara 10/2017 - 09/2021
Renala Khurd, Okara, Punjab, Pakistan
Degree: Bachelor's Degree
Major:Information Technology
A graduate of Information Technology who has developed expertise in the areas of system and network administration and cybersecurity.

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