Lahore Punjab, Pakistan
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: IT Support Analyst, Web Delevoper
Occupation: IT and Math
Degree: Master's Degree
Career Level: Fully Competent
Languages: English, Urdu, Punjabi, Arabic
Highlights:
Skills:Database Administration, Desktop & Enduder IT Support, Computer Programming
IT Administrator Oct 2015 - current
Aljaber Group, Riyadh, Riyadh Saudi Arabia
Industry: Construction
Worked as IT Site Manager / IT Administrator with Aljaber Contracting & Building for
all the Projects in Makkah Region, which includes three Projects in Wali Al Ahad, Makkah
Mukarmah and one project in Wadi Al Sail, Taif. All these projects are Infrastructure projects from
Ministry of Housing.
I also worked in the same capacity at Abha Airport Project (AAP) Abha, Saudi Arabia under GACA,
From October 2015 to October 2018.
1. Managing all IT related activities on site.
2. Maintain system & Network efficiency.
3. Making the procedures for IT activities & their documentation.
4. Managing desktop & network support for all tiers to the site office staff including consultant &
client offices.
5. Provide remote support to the user whenever required.
6. Maintaining the network of almost 200 nodes having Workstations, Xerox Work Center Machines,
Xerox Plotters and HP Printers connected to it.
7. Helping and Guiding IT Technicians to solve day to day issues.
8. Coordinating with Venders for any relevant issues & invoicing etc.
9. Troubleshooting & diagnosing Hardware, Software, Printing and network issues.
10. Managing & Monitoring the working of VPN & CCTV Cameras.
11. Installation and monitoring the IP-Phones and Attendance machines at site offices.
12. Backup & Recovery of all project related data as required.
13. Keeping and maintaining the record of all the IT assets related to the project.
14. Coordinating with other departments and Riyadh Head Office for IT related activities on site.--
System Administrator Feb 2010 - Sep 2015
Saudi Binladen Group, Riyadh, Riyadh Saudi Arabia
Industry: Construction
I had been working with Saudi Binladen Group (Public Buildings and Airport
Division - PBAD) at Riyadh in IT Department as System Administrator on the MEGA project of King Abdullah Financial District (KAFD) Riyadh, Saudi Arabia. I worked as IT Head of Zone 7 of KAFD which had more than 1000 desktop users and more than 50 Xerox Work Centers Machines & Plotters.
Achievement : Achieved the excellent performance award for the year 2014.
1. IT Team Lead for Area 7 of KAFD (King Abdullah Financial District) Riyadh.
2. Maintain system efficiency.
3. Managing Active Directory (User Accounts, Groups, OUs etc.)
4. Administration of dedicated server ( SQL Server 2008 R2) & IT Helpdesk Application named “Sys Aid”.
5. Managing Regional Data Center of KAFD Area 7.
6. Customizing the SysAid Server Application as per business requirement.
7. Deploying the SysAid Network Agent throughout the network of almost 3000 workstations and keep them updated.
8. Documenting all the IT related activities & Procedures.
9. Leading and guiding a team of IT Technicians to provide desktop & network support to almost 1000 Workstations, 50 Xerox Printing Machines, 5 Xerox Plotters and 75 Desktop Printers (Inkjet / Laser jet).
10. Attending all SysAid (Helpdesk) tickets and assigning them to the relevant support team member according to their respective area and follow up until the problem is solved.
11. Helping and Guiding Technicians to solve their day-to-day issues.
12. Troubleshooting Hardware and Software issues.
13. Troubleshooting Printing and scanning issues.
14. Arranging the training sessions for the team to keep them up-to-date.--
Incharge Computer Lab June 2002 - Jan 2010
Govt. College of Technology, Lahore, Punjab Pakistan
Industry: Education
I worked as Computer Lab Incharge in Govt. College of Technology Railway Road, Lahore, Pakistan under the
Technical Education and Vocational Training Authority (TEVTA) Govt. of the Punjab
1. Installation and configuration of desktop computers and networks.
2. Provides Tier 1 and Tier 2 support to students, faculty, and other staff members.
3. Ensures that all equipment is treated with proper care and is not removed without proper authorization.
4. Maintain logs of equipment damage and malfunctions with management.
5. Records required statistical information for reporting purposes.
6. Provides assistance and support for printers, scanners, and other equipment.
7. Maintain the network of computer Labs.
8. Prepare the reports & documents related to the Computer Labs.--
Computer Instructor April 1996 - February 2002
The Future Computer College, Lahore, Punjab Pakistan
Industry: Education
I worked as Computer Instructor in The Future Computer College Shahdara, Lahore, Pakistan
1. Providing training to “Diploma in Office Management” classes.
2. Providing training to “Diploma in Computer Hardware & Maintenance” classes.
3. Installation and configuration of desktop computers.
4. Maintain the network of computer Labs.
5. Troubleshooting and resolving all the scanning & printing related issues.
6. Conducting Exams for the classes mentioned above.--
Board of Intermediate & Secondary Education April 1986 - March 1988
Lahore, Punjab, Pakistan
Degree: High School Or Below
Major:Mathematics, Physics
Minor:Chemistry, Biology
Matric (10th Grade)