Highlights:

Skills:IT Support, ITIL

IT Infrastructure Manager 06/08/2007 - current
Emirates, Karachi, Sindh Pakistan
Industry: Aviation
Managing all mission critical IT operations across Pakistan & Afghanistan. (Town Ticket Office, Airport Services, Sky Cargo, Engineering and Call Centre Operations).
- Heading IT Customer Support operations in Pakistan and Afghanistan Stations. - Coordinate with Emirates Group IT (Dubai) and the Local Business Units of the region. - Review system security/infrastructure and implementing Process Improvement Plans to ensure IT Compliance under ITIL Framework.. - Ensuring end users are catered to with in the minimum turn around time. Responsible for delivery of Services and Support to EK Customers based in to the assigned Region in a cost effective manner. - Plan Upgrades for hardware & software reaching End of Life; this includes Call Centre and all infrastructure items that are related to the IT setup - Maintenance of the IT Asset Moves, Inventory Database and Disposed Assets for the assigned region. Conduct a quarterly audit of the assets so that it can be verified with the Global Database. - Coordinating with Emirates Software team for any new requirements,/Enhancement in current software builds, Implementation of new third party software such as E-Billing Systems, Queue Management Systems, and Banking application integration with Finance Department. - Coordinate with the IT Teams for Incident Management, Problem Management, Change Management, Configuration Management and System Performance Monitoring related matter on regional level. - Negotiate and finalize Annual Maintenance Contracts on Regional Level for Scheduled Preventive Maintenance and On Call basis with reputable vendors. - Responsible for IT budgeting, Infrastructure Projects and implementation of IT policy. - Manage office projects including Emirates New offices, Lounges and Sky cargo office refurbishment projects. - The New Emirates KHI office, KHI SkyCargo office and Islamabad SkyCargo office are successfully completed under my coordination and supervision. - Directly involved in all links management with SITA and PTCL, NTC. Links Including DXX, VPN, IPVPN and DSL Links.--
Senior Manager Information Technology 04/2006 - 06/2007
PHARMEVO PVT. LTD., Karachi , Sindh Pakistan
Industry: Pharmaceutical / Manufacturing
Managed Entire Group I.T. Establishment including Pharmevo, Shield Corporation, Premier Agency, Premier Distribution.
- Solely responsible for IT budgeting and Capex Procurement recommendations and approvals. - Installation, Management and Support of Software, hardware, and infrastructure to end users. - Conducted analysis for selection and implementation of ERP System for Pharmevo and Shield. - Implemented SHMA Applications including Financials, SCM and HCM in Shield and Pharmevo. - Implemented Secondary sales software which provided daily sales invoice data from the country wide distribution. - Fault management under ITIL Framework. - Handling all web portals and implemented web applications to facilitate sales operations. - Implement WAN circuit on Microwave radios for Co-location connectivity for Pharmevo and Shield to Head office. - Developed and implement IT Policy and Disaster Recovery Plan for Pharmevo which was implemented across the group companies. - Management of Group Websites in terms of technical and Content Management. - Implemented central SMS / GSM Server for communicating with field force activity reporting. - Initiated and implemented Service Level Agreements to facilitate and acquire external service from support and maintenance vendors.--
Manager Management Information Systems 08/2000 - 02/2006
NABIQASIM INDUSTRIES PTV. LTD., Karachi, Sindh Pakistan
Industry: Pharmaceutical / Manufacturing
- Initiated and managed the MIS Division of the company and its five sister concerns (NabiQasim, Surge Laboratories , Stancos Cosmetics, Eastern Trade and Distribution Company, & PlasTech Pvt. Ltd.). - Reporting directly to the Chief Executive of the company and also represented IT in MRM for ISO.
Software Team Management - Management of Software development team on Microsoft .net platform. - Design and development of ERP system including: Sales | Supply Chain | Manufacturing |Financials. - Management of Development Team, Project Planning, Operations Diagnostic Reviews, System Analysis & Design,, Development Supervision, Implementation of Development Strategies, Testing and Software Implementation . Networking - Management of Network and Hardware support department. - Installed, Managed and Maintained LAN with 150 client with Multiple Domains, & Servers. - Implemented Video Conferencing & Voice over IP, Remote location IP based CCTV. - Implemented WAN Through Microwave Radio 512 KHz 13 Mbps Radios, VSAT, VPN over DSL. Web Projects - Developed & implemented first True Online Sales Force Management System for Pharmaceutical Industry. - Development, Hosting and Management of the Groups’ Seven websites. - Managing in-house web server for hosting of all the company websites. Miscellaneous - Software Licensing (signed the first MYO License Agreement with Microsoft in Pakistan for Nabiqasim Industries), Ensuring support to hardware, software and network.--
Business Analyst - ERP 02/1999 - 07/2000
SIDAT HYDER MORSHED ASSOCIATES, Karachi, Sindh Pakistan
Industry: ERP Consulting
Developed expertise in ERP systems with particular emphasis on Oracle Applications & BPCS (Business Planning & Control Systems).
- Member of of BPCS implementation team and conducted system analysis and business process re-engineering for Manufacturing & Forecasting Systems for Roche Pakistan, - Conducted training and developed Operation Diagnostic Review for during the implementation process at Roche Pakistan. - Provided back office support for Oracle Application implementation at Muller & Phipps Pakistan. - Project Coordinator for E-Business division and was involved in Development of clients’ and Sidat Hyder web site. - ERP Server Administrator for Oracle Apps - Installation and maintenance and support of Windows NT Server 4.0 Administration and Web Application connectivity.--

Institute of Business Management 09/1995 - 08/1998
Karachi, Sindh, Pakistan
Degree: Bachelor's Degree
Major:Management Information Systems
BBA Honors with majors in MIS

Emirates IT Professional with 14 Years of experience