Highlights:

Skills:Windows Server Administration, Microsoft tools, Office 365, deployment, generalization of machines in production, Installation and configuration of Windows Server, GPO, DNS, Linux Administration, SecuR_CRT, IT production tools for Supervision, SolarWinds, Sitescope, RPA,, OBM,, AWA, , BASH, Ticket Management, JIRA, Wireshark,, Nmap, Cisco router configuration, Cisco switch configuration, solving technical problems, Routing

IT Operations Support 01/2024 - current
MAROC TELECOM, RABAT, RABAT Morocco
IT Operations Support MUNISYS External at Maroc Telecom
Ensuring the availability of production IT systems and monitoring processes initiated by supervision tools SiteScope, OBM, AWA, RPA. Monitoring the supervision of global network equipment and IT security equipment. Monitoring and surveillance of the payment processing chain. Execution of production plans FIXED/MOBILE BILLING SELECTION VALIDATION RECONCILIATION, etc.). Remote Access via: UNIX SECUR CRT WALIX. Monitoring and handling of ticketing on JIRA and SM. Processing all user requests--
BACK OFFICE OPERATOR 09/2022 - 01/2024
ATOS, RABAT, RABAT Morocco
Extern at Ministry of the Interior , Project RNP National Register of Population)
Administration of Windows 10 and Microsoft Office 365 tools (advanced functions) Integration, deployment and generalization of machines in production. Masterization of KITS Maintenance management of technical components of customer's. Processing and analyzing incident tickets on JIRA Ensure continuous improvement of the activity Supervision infrastructures, monitoring of operating incidents on SOLARWINDS. Resolution or escalation of hardware and software incidents in different environments. Management and assignment of production incidents to the appropriate entities.--
Billing and Payments Agen 01/2020 - 09/2022
BANCK OF Chaabi Cash, AIN EL AOUDA, RABAT Morocco
Cash Bank of Chaabi Cash *TASSHILAT
Previously, I worked as an agent responsible for processing payments of water and electricity bills, managing taxes, and handling citizens' health data for submission to the National Fund Office.--
Network and System Administrator 02/2019 - current
Freelancer, Region of Rabat Sale Zemmour Zaer, Region of Rabat Sale Zemmour Zaer Morocco
I work as a freelancer
Windows server system, Active Directory Deployment CLONEZILLA of the Master image on several workstations and configuration via scripts. Resolution of technical incidents.--

UIR International University of Rabat 01/2024 - current
RABAT, RABAT, Morocco
Degree: Bachelor's Degree
Major:Computer Engineering
Bachelor's Degree in Computer Engineering

CV LAHLOU MOHSSINE IT