Highlights:Total of 26+ years of IT experiences out of which 6 years of management experience. Total of 26 years of Data Center/Business Application management experience. Total of 23+ years of Telecom industry experience Managing people Managing job rotation for 24/7 IT Operations centre Managing Key project s related to Operational implementation User training on business applications related to telecom applications related to service provisioning and billing. Time management and multi-tasking abilities. Functional knowledge of HP Site Scope, Rational Clear Quest, HP Service Desk. Excellent self-learning and development curve Initiative and motivated Excellent Analytical and quantitative skills. A proven team player, with outstanding written and verbal communication. Help Desk, Project Management, Application Development, Telecommunications and Network Engineering.

Skills:software Development, project management, Enterprise Resource Planning, Staff and User Training, Process Improvement, Team Management, Software Quality and Tester

Goal:To become associated with a progressively growing Organization where my diverse background can be optimally utilized for long-range career opportunities.

Membership:None

Certification:1.Building Self Esteem and Assertiveness Skills Bureau Veritas Certification, UAE (03/2014) 2.Successful Project Management Bureau Veritas Certification, UAE (03/2013) 3.Information Technology Infrastructure Library[ITIL] Foundation EXIN, UAE (11/2012) 4.Strategic Time Management Etisalat Academy, UAE (02/2009) 5.Oracle9iAS : Basic Administration (02/2004) 6.Java Development (08/2003) 7.Sun Certified Systems Administrator for Solaris, (01/2001) 8.Managing Open Ingres RDBMS Database (04/1999) 9.Legato Networker Administrator(Backup administration) 10.Computer Awareness Training Programme (11/1990) 11.Certified Course in Oracle (11/1993) 12.(Sun Microsystems, U.S.A., Candidate ID:SP3047014) (Academy of Computer Technology, India.)

Honor:Recipient of Staff Retention Program for 2 years –Nominated Year –Feb’2007. Honored with Excellent Performance award by Etisalat for the Year- 2005. Recipient of Double promotion for excellent performance - Jan’2002. Honored with distinction in Bachelors program.(Specialization in Computer Sciences, Mathematics and Physics)

IT Support Engineer 09/01/2016 - current
Emirates Telecommunications Corporation, ETISALAT., Sharjah, SHARJAH United Arab Emirates
Coordinating with stakeholders for Turnkey projects installation. Documenting operational procedures and operational manuals for ease of task for the on-shift operations team Designing new tasks through study and analysis of requirements from project team members. Implementation of Key Performance Indicators (KPI) through operational excellence and monitoring of ongoing projects. Regularly interact with functional groups within the IT development Department to achieve KPIs set by top management
--
Sr. Applications Administrator 09/2008 - 08/2016
Emirates Telecommunications Corporation, ETISALAT., ABUDHABI, ABUDHABI United Arab Emirates
Interact with end-users for deployment and functional issues and resolve them in accordance with the OLA and SLA time frame. Follow-up of Application errors. Keeping inventory and technical documentation and records of all hardware, software and network systems.Responsible for maintaining an exceptional level of service and accordingly delivered to both internal users and business centre users including 24x7 Call Center staff. Responsible for measuring and investigating all System performance alerts.
--
Chief Supervisor Computer Operations 04/2002 - 08/2008
Emirates Telecommunications Corporation, ETISALAT., Abudhabi, ABUDHABI United Arab Emirates
Managing job rotation for 24/7 IT Operations centre Managing Key project s related to Operational implementation Follow-up with System Admin teams for corrective actions related to System performance.
Regularly interact with functional groups within the IT development Department to achieve KPIs set by top management. Interact with end-users for deployment and functional issues and resolve them in accordance with the OLA and SLA time frame. Follow-up of Application errors and invalid results with respective application development teams and achieve normal business within the allocated timeframe of OLA’s. Follow-up with System Admin teams for corrective actions related to System performance. Keeping inventory and technical documentation and records of all hardware, software and network systems. Responsible for maintaining an exceptional level of service and accordingly delivered to both internal users and business centre users including 24x7 Call Center staff. Responsible for measuring and investigating all System performance alerts including Disc utilization, CPU degradation, memory bottlenecks and accordingly report the same to top management for further upgrades of Unix servers. Support for audit reporting and audit-related inventory and explanation of Full life cycle of business at the Data Center and Operations procedure for a vivid and clear presentation as required by the Audit department. User Training and Technical support for all Application Softwares and HP-UX administration. Liason with IT-HELP DESK to resolve chronicle issues related to customer-facing business application. Managing Operational task related systems/databases monitoring , performance assurance, billing applications monitoring, jobs scheduling, end-to-end service provisioning applications monitoring etc. Participating in all major HP-UX/SUN Solaris installations and upgrades.--
Sr. MAINFRAME OPERATOR(SYSTEMS ADMINISTRATION 10/1998 - 03/2002
Emirates Telecommunications Corporation, ETISALAT., Dubai, DUBAI United States
Liason with IT-HELP DESK to resolve chronicle issues related to customer-facing business application. Managing Operational task related systems/databases monitoring , performance assurance, billing applications monitoring, jobs scheduling, end-to-end service provisioning applications monitoring etc. Participating in all major HP-UX/SUN Solaris installations and upgrades.
--
PROGRAMMER/ADMINISTRATOR (Software Development ) 04/1994 - 10/1998
Abu Dhabi Co-operative Society,, Abu Dhabi, Abu Dhabi United Arab Emirates
Industry: Retail industry
Software development User support and training Unix system Administration and user management POS management Management reports generation Timesheet and payroll management
Software development User support and training Unix system Administration and user management POS management Management reports generation Timesheet and payroll management--

Osmania University 04/1990 - 09/1993
Hyderabad, Telangana, India
Degree: Bachelor's Degree
Major:Computer Science
Minor:Mathematics & Physics
Specialization in Computer Sciences, Mathematics and Physics Honored with distinction in Bachelor's program.

Login to view resume: Mohammed Barkat Ali -