Highlights:Backbone Engineer promotion / 2014 (tier 3 - large accounts) in recognition of the work and the conquered goals.

Skills:telecommunications, Network administrator, IT Support

Goal:Acquire cutting-edge knowledge in the competitive American technology market.

Certification:Training and certifications provided by Avaya

Honor:awards for excellence at work Pre sales post Sales

Backbone - Senior Support Engineer 05/29/2012 - current
Avaya Mexico, Mexico, FD Mexico
Industry: Telecom
Experienced Brazilian professional with fifteen years in telecommunications, system integration of computer and computer network, currently as Avaya Backbone Senior Engineer at Mexico City.
Expertise in global team of technical support second and third level in Portuguese and Spanish; Projects for large clients and support staff deployment; Leadership, managements and development partners and dispatch; Analyze and validate the updates and impacts on customers; Preparation of technical procedures and training; Control and Management of customer satisfaction; Partner management support to customers. Implementation of support pre and post sales policies. Support in Pre SMB sales. Support in Post SMB sales. Implantation and Maintenance. Training partners for SMB. Management and control of R & D SMB projects. Support and configuration of Audio and Web Conference systems. Support Polycom Video Conference configuration. Support for configuration of TCP / IP network.--

Santo Amaro University - Brazil 01/2009 - 01/2010
SAO PAULO, SAO PAULO, Brazil
Degree: Professional Degree
Major:MBA Systems of information
Telecommunications MBA

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