Highlights:

Skills:

English Language Teacher 06/2018 - current
University of Makati, Taguig , Metro Manila Philippines
Industry: Education
An experienced English Language Teacher at the University of Makati, dedicated to enhancing students' linguistic and literary skills through innovative teaching methodologies. Possesses a strong command of English grammar, composition, and literature, with a focus on integrating contemporary educational technologies into the curriculum.
• Compose lesson plans to successfully incorporate the full duration of each lesson. • Teach the four macro skills of English language: reading, writing, listening, and speaking. • Instruct students about the structure and content of the English language. micaorang12@gmail.com • Develop the listening and speaking skills of the learners and strategies for effective communication in various situations. • Evaluate student progress through assignments, exams, and other assessment methods. • Aid students who need extra help with language skills or assignments. • Maintain a positive and inclusive classroom environment, manage student behavior, and ensure a safe and respectful atmosphere. • Continuously improve teaching methods and stay updated on the latest educational trends and techniques. • Incorporate technology and digital resources into lessons to enhance learning. • Flexible in adjusting teaching strategies to cater to students’ diverse learning needs and abilities. • Inspire students to develop a love for the English language, literature, and effective communication, • Provide constructive feedback to students and help them improve their language skills.--
English Teacher 06/2016 - 03/2018
St. Theodore School Inc., Taguig City, Metro Manila Philippines
Industry: Education
A dedicated English Teacher at St. Theodore School Inc., committed to fostering a love for language and literature among students. Expert in creating engaging lesson plans that cater to various learning styles, enhancing students' reading, writing, and critical thinking skills. Passionate about nurturing academic growth and inspiring a lifelong appreciation for English.
• Develop lesson plans in the relevant subject area and grade, and ensure all lessons align with curriculum objectives. • Draw up classroom rules and safety regulations and ensure all students understand them. • Use a range of teaching materials and methods to deliver content. • Provide additional support and interventions for struggling students and extra resources to those who are ahead of the class. • Prepare students for tests, exams, presentations, experiments and other assessments. • Grade assessments and provide feedback and reports to students and parents. • Attend staff and parent meetings to provide helpful recommendations or voice concerns. • Supervise students in class, during events, and on field trips. • Monitor students’ overall wellbeing and liaising with school counselors and other staff members when there are concerns or issues. • Attend ongoing learning initiatives like workshops, lectures, conferences, and other events where you able to expand education networks. • Establish rapport and professional relationships with students, staff, and parents.--
Customer Service Assistant 01/2015 - 09/2015
Banco de Oro, Makati, Metro Manila Philippines
Industry: Banking
A Customer Service Assistant in a bank handles client inquiries, processes transactions, and resolves account-related issues. They ensure a high level of customer satisfaction by providing accurate information, addressing concerns promptly, and maintaining a professional demeanor. Strong communication and problem-solving skills are crucial for success in this role.
• Handles transactions and answer customer queries. • Identifies customer needs and offer/suggest the best solution based on proper company policies. • Offers upgrades and new banking services or products. • Provides accurate, efficient, and timely processing over-the-counter transactions pertaining to deposits, withdrawals, payments, etc.--
Customer Service Associate 04/2014 - 12/2014
Convergys, Taguig City, Metro Manila Philippines
Industry: BPO
A Customer Service Assistant in a call center manages inbound and outbound calls, addressing customer inquiries and resolving issues efficiently. They provide support by offering product information, troubleshooting problems, and ensuring a positive customer experience. Excellent communication and problem-solving skills are essential for effectively handling various customer interactions.
• Responds to customer inquiries by understanding inquiry. • Reviews previous inquiries and responses. • Gathers and researches information. • Assembles and forwards information.--

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