Highlights:

Skills:CSA, HTML, Servicenow, CMDB, Java Script, HRSD, CSS

Servicenow Developer 10/2016 - 01/2023
CBSI, Hyderabad, Telangana India
Industry: IT
Over 6+ years of professional experience in IT Industry as a ServiceNow platform as both Developer and Administrator in HRSD and ITSM (HRSD Modules, change management, and knowledge management, Service Level management)
Solid working experience on HRSD module of Service Now. HR case management and Onboarding and off- boarding processes. Scripting/Customisation Knowledge in ServiceNow. Developed catalog items, record producers and create a story form. Knowledge on Service Catalog, Order Guides, Record Producer, Workflow, transform maps. Experience on client-side scripting such as UI Policies, Client Scripts, UI Action and server-side scripting such as script include and business rules. Having good knowledge on email notifications, Workflows and scheduled jobs. Knowledge on service portal and Implementation of several widgets in the portal and able to create new customizable widgets. Knowledge integration with Microsoft Active Directory Worked on different applications like Incident Management, Problem Management, Service Catalog. Have good experience into ServiceNow Consultation, Implementation, design and development. Create and use update sets to move customisations between systems. Experience working with Business Rules, Clients Scripts, UI Policies, Script Includes, Access Control List etc., Worked on User Administration part like Users, Groups creation and assigning roles. Performed creation of application module, tables, Forms, Links, and usage of personalize form layout, UI policies, UI actions, Data policies, Business rules, Client Scripts, Script Includes. Have good experience in JavaScript, Glide Record, Glide Ajax scripting used I ServiceNow. Worked on reporting, Report Scheduling, Import/Export data. Worked on Scheduled jobs, Email notifications based on the client requirement. Have good experience in creating and managing Service Catalogs, Record Producers, Order Guide, and UI actions. Deep Understanding of ITIL processes and how they can be implemented in Servicenow such as incident, Problem, Change, Knowledge, CMDB, reports/metrics. Defined SLA’s and configured SLA based on the client requirement. Also having Good experience with CSM module. Having good knowledge in REST and SOAP Integrations. Worked with Transform Maps, Data loads and management. Created various workflows for Change Management, Service Request and SLA’s and involved in redesigning the workflows using ServiceNow workflow editor and also have experience in Service Portal.--

TKR college of engineering and Technology 04/2012 - 06/2016
Hyderabad, Telangana, India
Degree: Bachelor's Degree
Major:Mechanical
Minor:Physics
Bachelor’s degree in Mechanical Engineering at TKR College of Engineering and Technology, Hyderabad, India. Cumulative: 72%

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Servicenow Developer