Highlights:

Skills:customer Service, Customer Service representative, Customer Service Associate, Customer Service manger

Subject Matter Expert on Technical Support 10/2021 - 06/2023
Kyndryl, BANGALORE, KARNATAKA India
• Mange operational status of a team. • Review customer satisfaction reports and perform Root Cause Analysis • Responsible for New hire training and assessments as team gets certified for operational status. • Provided constructive peer feedback and trainings as required. • Developed and nurtured client relationships over the year. • Maintained and published team and Client reports on daily basis
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Federal Institute of science and technology 08/2009 - 04/2013
ERNAKULAM, KERALA, India
Degree: Bachelor's Degree
Major:Electronics & Communication
B-Tech Degree in Electronics and Communication Engineering, 2013 - Federal Institute of Science and Technology, (FISAT), Kerala, India

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