Highlights:

Skills:administrative, Project Management, Fcailities Management

Customer Success Consultant 08/2022 - 03/2023
Private SaaS Company, Kingston, Jamaica
Industry: EduTech
Manage B2B, B2C and B2G customer experience team.
Managing Customer Success team workflow through measuring and analyzing tasks. • Managing B2B and B2C Customer Journey and Onboarding process. • Upsell and expand client account by an average of 20% • Organize product testing and presenting reports on customer health. • Reduced churn rate by 7%--
Operations Administrative Officer 03/2019 - 11/2021
University of the Commonwealth Caribbean, Kingston, Jamaica
Industry: Higher Education
Managing the daily operational tasks.
• Assisted in managing daily operations in maintenance of all physical campuses and vehicle fleet. • Procured office equipment, facilities and building materials. • Liaison for operations special projects. Gained cost savings of up to 40% on procurement materials through negotiation. • Drafted correspondence, maintaining office records, and preparing reports. • Handled high call volume to address customer inquiries and concerns. • Conducted research, gathered information from multiple sources and presented results.--
Operations Coordinator 01/2018 - 02/2019
Buzz Property Management Services, Kingston, Jamaica
Industry: Property Management
Coordinate property management activities.
Buzz Property Management Services | Kingston, Jamaica • Delivered exceptional level of service to each customer by listening to concerns and answering questions. • Planned and executed assessments for work orders. • Used critical thinking to break down problems, evaluate solutions and make decisions. • Saved on projects by implementing cost-saving initiatives that addressed long-standing problems.--
Personal Assistant 02/2016 - 09/2017
University of the West Indies, Mona, Kingston, Jamaica
Industry: Higher Education
Personal assistant to the Director
• Oversaw personal and professional calendars and coordinated appointments for future events. • Maintained appropriate filing of personal and professional documentation. • Organized and attended planning committee meetings and compiled related documents and reports. • Coordinated film festival activities within at risk communities. • Displayed absolute discretion at handling confidential information.--

Northern Caribbean University 08/2009 - 08/2014
Mandeville, , Jamaica
Degree: Bachelor's Degree
Major:Entrepreneurship
Bachelors of Science in Management Studies.

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