Highlights:

Skills:

Client Advisor 01/2024 - current
Celine, Hamburg, Germany
Industry: Luxury Retail
- Provide personalized luxury service, tailoring fashion recommendations to meet the unique preferences of each client. - Cultivate strong relationships with clients, contributing to repeat business and brand loyalty. - Boosted sales by 27% during a major product launch through targeted client outreach. - Increased average transaction value by 10% through effective upselling and cross-selling strategies.
--
Client Advisor 05/2023 - 12/2023
Gucci, Hamburg, Germany
Industry: Luxury Retail
- Assisted clients in selecting luxury items, offering in-depth knowledge of Gucci products and fashion trends. - Managed high-value transactions with accuracy and professionalism.
--
Junior Coordinator in Label Services 06/2021 - 11/2022
Warner Music Group Germany, Hamburg, Germany
Industry: Music Industry
- Coordinated marketing and promotional efforts for music releases, ensuring alignment with label strategies. - Liaised between artists, management, and other departments to streamline project execution. - Developed strong project management skills, handling multiple campaigns simultaneously. - Gained experience in the entertainment industry, deepening my understanding of brand management and audience engagement.
--
Tutor 03/2020 - 09/2021
Schülerhilfe, Hamburg, Germany
Industry: Private Tutoring/Education
- Provided individualized tutoring in subjects English, German and Mathematics, helping high school students improve their academic performance. - Developed customized learning plans based on each student's needs and progress. - Enhanced communication and teaching skills, adapting methods to suit different learning styles.
--
Customer Service Agent 01/2019 - 09/2019
Goodgame Studios, Hamburg, Germany
Industry: Video Game Industry
- Assisted customers with inquiries and issues related to the company’s gaming services and products, ensuring a positive user experience. - Managed a high volume of customer interactions, resolving issues efficiently and effectively. - Honed problem-solving abilities and learned to manage customer expectations in a fast-paced environment.
--

University of Hamburg 10/2018 - 04/2023
Hamburg, , Germany
Degree: Bachelor's Degree
Major:Japanese
Minor:Media and Communication
At the University of Hamburg, I majored in Japanese, focusing on language proficiency, Japanese culture, and history. My coursework enhanced my understanding of Japan’s societal dynamics and contemporary issues. Complementing this, I minored in Media and Communication, where I studied media theories, digital communication, and the societal impact of media. This combination provided me with strong language skills and a solid foundation in media analysis and communication strategies.

Login to view resume: Resume Maxim Najafkia -