Highlights:I am a project manager with 9+ years of experience in various sectors. Recognized for driving consistent on-time, within-scope, and under-budget completion, I have a verifiable history of contributing directly to client and stakeholder satisfaction. Professional focal points include cross-functional collaboration, team leadership/training, process optimization, requirements definition, strategic planning, data transformation, resource allocation, and contract execution. Delivering superior administration on the latter areas of expertise requires utilization of effective communication, negotiation, and business acumen to support efficiency and maximum returns. Currently, I am the Engagement Manager at Andela/GitHub. Here, I streamline engagement process flows, schedule and keep timely engagements, forecast and secure necessary project resources, and craft optimal delivery strategies based on customer needs. In addition, I liaise with senior leadership, stakeholders, and internal teams to ensure that each project’s support structure is driving its completion forward with minimal risk and financial expenditure.

Skills:Project Management, Agile Methodologies, Leadership, Data Analysis, Strategic Planning, CRM

Goal:Senior Technical Project Manager, Senior Program Manager, Delivery Manager, Information Technology Manager, Senior Project Manager

Certification:Project Management Professional (PMP) Professional Scrum Master (PSM-I) Kanban Management Professional (KMP-I) PMO-CP Product Management (PM3) Management 3.0 AWS Certified Cloud Practitioner ITIL® 4 Foundation

Engagement Manager 10/2023 - current
Andela/GitHub, , United States
Industry: Technology
Spearhead the management and allocation of DevOps and DevSecOps vendors across the United States that assist GitHub Corp (small and medium accounts) projects.
• Spearhead the management and allocation of DevOps and DevSecOps vendors across the United States that assist GitHub Corp (small and medium accounts) projects. • Interface with field services sales teams to garner an understanding of customer needs and translate this knowledge into the best delivery strategy. • • Produce and update BI dashboards to monitor the operation (Power BI) based on metrics including hours consumption, opportunities life-cycle, partner allocation, and others, that are measured on a weekly basis. • Champion the integration of processes and procedures to maximize the efficiency of the engagement process flow. • Ensure the delivery of exceptional customer experiences by scheduling engagements on time and forecasting the necessary resources; address and resolve customer inquiries, concerns, and complaints throughout the lifecycle. • Demonstrate awareness of how GitHub goes to market with partners, as well as Microsoft Unified Contract, while establishing and maintaining contractual mechanisms. • Host partner alignment meetings to educate them on their roles and responsibilities for co-delivered engagements.--
Senior Project Manager 04/2023 - 08/2023
Meta IT North America, , United States
Industry: Technology
Contributed insights to optimize body shop allocation at the Data and BI hub at Air Liquide North America.
• Contributed insights to optimize body shop allocation at the Data and BI hub at Air Liquide North America. • Served as an authority and subject matter expert throughout data ingestion, transformation, and visualization projects from South, Central, and North America. • Controlled factors and functions including stakeholders, risk, timelines, human resources, and quality management. • Attended high-level meetings with executives, stakeholders, and board members centering on overall goal achievement, project progress/status, and upcoming initiatives.--
IT Coordinator 09/2023 - 10/2023
Unilever, , United States
Industry: Consumer Goods
Fielded, prioritized, and fulfilled new requests for the Accenture Trade Promotion Management platform for North, Central, and South Americas.
• Fielded, prioritized, and fulfilled new requests for the Accenture Trade Promotion Management platform for North, Central, and South Americas. • Bridged communications between distributed teams to align objectives, share knowledge, and collaboratively resolve arising issues/challenges.--
Senior Project Manager 03/2022 - 04/2023
Gobant, , United States
Industry: Technology
Drove the planning and execution of projects, with responsibility for quality assurance, risk management, stakeholder engagement, scope definition, time management, and human/financial resource allocation.
• Drove the planning and execution of projects, with responsibility for quality assurance, risk management, stakeholder engagement, scope definition, time management, and human/financial resource allocation. • Supervised, directed, and evaluated the consulting team allocated to the customer to enable their development. • Gathered process requirements to inform and modeling using BPMN notation and BPM best practices. • Balanced the preferences and demands of multi-cultural stakeholders throughout projects in Latin America and Europe. • Formulated an e-commerce platform through Salesforce Commercial Cloud for Merz Aesthetics to serve Brazil, Mexico, Argentina, and Colombia, with 50+ distributed stakeholders; facilitated integrations with SAP, local Salesforce Service Cloud (LATAM countries), and global Salesforce Service Cloud (USA and Europe). • Guided the rollout of the Service Cloud at Jumasa, a company that sells and rents agricultural equipment; introduced standard Salesforce features to meet the flow of communication, sales, and other CRM features.--
Business Analyst 10/2021 - 03/2022
EIS, , United States
Industry: Technology
Performed process analyses for insurance companies to inform the implementation of EIS solutions.
• Performed process analyses for insurance companies to inform the implementation of EIS solutions. • Synthesized analytical findings, conclusions, and associated recommendations into comprehensive reports for presentation to potential clients. • Assisted the Business Rules Management (OpenL) BA team and the Bankers Fidelity Project (Atlantic American Employee Benefits).--
Project Manager 02/2020 - 09/2020
Logicalis, , United States
Industry: Technology
Leveraged Agile and Waterfall PM practices to ensure timely delivery and adherence to defined scope; hosted Scrum sessions (retrospectives, reviews, sprint planning) to monitor milestone achievement.
• Leveraged Agile and Waterfall PM practices to ensure timely delivery and adherence to defined scope; hosted Scrum sessions (retrospectives, reviews, sprint planning) to monitor milestone achievement. • Integrated emerging best practices into existing training materials to promote swift onboarding and high productivity. • Identified opportunities to improve internal processes through the governance structuration by applying ITIL/BPM practices. • Maintained oversight of quality, risks, stakeholders, scope, time, communication, and integration management. • Managed IT infrastructure rollout (to 400 stores) and outsourcing for DIA Supermarkets, serving as the Scrum Master. • Propelled the installation of links and SD-WAN in stores through the application of relevant best practices.--
Senior Project Manager 09/2020 - 10/2021
BRF, , United States
Industry: Retail
Applied Agile, Scrum, and Waterfall methodologies to elevate the performance of three teams and continuously deliver product improvements; facilitated training about best practices.
• Applied Agile, Scrum, and Waterfall methodologies to elevate the performance of three teams and continuously deliver product improvements; facilitated training about best practices. • Conducted performance evaluations based on defined metrics; offered suggestions for professional development or leadership/career advancement. • Provided leadership, direction, and motivation to cross-functional teams of SAP SD and FI, Salesforce, UX/UI, Architect, QA, Data Engineer, Data Scientist, and Front-End/Back-End Development professionals, comprising internal and consulting teams. • Prepared and received approval for project budgets; governed the allocation of available resources (financial, material, equipment, human capital). • Nominated as the manager of an e-commerce B2B project involving a microservices-oriented multiplatform that used various Salesforce clouds as CRM (ServiceCloud, MarketingCloud, Pardot), SAP ECC SD, FI, and MM as ERP, and Azure as a cloud service provider. • Led the building and optimization of the Mobile Smart Platform App project for the sales force; delivered a microservices-oriented architecture composed by full cloud components based on Azure provider, Azure DevOps, Azure, Pipelines, CD, CI, IdentityServer, API Gateway Sensedia, Angular 11, .NET Core, C#, Flutter, Azure ServiceBus, SQL Server, and AppCenter. • Appointed as the PM for the Christmas Kits Stores, which were microservices-oriented multiplatform projects that used various Salesforce clouds as CRM (ServiceCloud, MarketingCloud, Pardot), SAP ECC SD, FI, and MM as ERP, and Azure as a cloud service provider. • Increased the frequency of deliveries of the e-commerce B2C project by changing the pipeline and fostering an Agile mindset. • Produced data visualization models using Power BI and Azure to track project completion.--
Project and Process Analyst 12/2015 - 02/2020
Enel, , United States
Industry: Utilities
Contributed to the mapping, modeling, and optimization of business processes through associated best practices.
• Contributed to the mapping, modeling, and optimization of business processes through associated best practices. • Devised flows, rules, and changes to secure ISO certifications and enforce compliance requirements. • Appointed as a Product Owner in some projects, such as SAP ECC SD improvements, process automation, and data visualization models. • Supported various initiatives by creating business cases for board analysis. • Introduced a database and automations to analyze insurance companies' processes, resulting in lower manpower/hour needs and accelerated turnaround times. • Furnished the crisis response during the transmission line 88kV explosion, culminating in the civil, electric, and electronic repair of 25+ houses; produced a report to calculate all regulated KPIs of the indemnity electrical damages area. • Generated and adjusted data visualization models using Tableau, Power BI, and TIBCO Spotfire. • Streamlined the indemnity electrical damages process through SAP ECC SD, SAP CRM, SQL Server, GIS and SCADA systems, and API developments.--
Technical Support Analyst 03/2015 - 12/2015
Prosegur, , United States
Industry: Security
Delivered technical support throughout the implementation of projects involving bank alarm systems, including developing training materials and maintaining customer relationships.
• Delivered technical support throughout the implementation of projects involving bank alarm systems, including developing training materials and maintaining customer relationships.--

ESEG – ESCOLA SUPERIOR DE ENGENHARIA E GESTÃO 07/2017 - 06/2022
, , Brazil
Degree: Bachelor's Degree
Major:BACHELOR OF INDUSTRIAL ENGINEERING
BACHELOR OF INDUSTRIAL ENGINEERING

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