Highlights:I have been able to develop and perform my tasks as required in time and manner

Skills:

Goal:I am eager to learn, open feedback, great listener, work under minimun or no supervision. Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary, able to interact with clients, etc...

Certification:Hold certifications from the trainings achieved throughtout the years in my career

Honor:I hold recognitions awarded by employers in recent years

Appointment setter temporary job 04/2022 - 08/2022
AtoZ Energy, Managua, Nicaragua
Industry: Home improvement
Energy eficientcy solutions FT. Lauderdale FL
Cold calling to acquire new customers and set appointments to offer roofing replacement, impact windows and doors, solar panels, energy eficientcy solutions--
Debt collector 06/2015 - 04/2018
Wakefield and Associates, Managua, Managua Nicaragua
Industry: Collections
Assisted customers in payment arrangements, the purpose was to help them paid their past due accts and improve their credit records with the Credit Bureau
Most of the customers had financial issues and this is where my job impacted their situation in a positive resolution, i worked in the medical billing department, presented and provided the best resolution as possible making our clients feel that we were of great help in a hardship situation they were experiencing.--
Customer service representative 12/2008 - 03/2011
Sitel Nicaragua, Managua, Managua Nicaragua
Industry: BPO industry
Sitel Nicaragua has many clients, i worked for VMU USA assisting inbound and outbound calls froms customers that had inqueries or issues with their monthly plans, calling, texting plans, internet, etc
My job was to provide first call resolution to the customers, i was responsible to give the best to resolve their issues, also i worked for Capital One Bank in the credit card department, business loans and student loans areas--

William Fonseca Elementary 02/1992 - 12/1997
Chinandega, Chinandega, Nicaragua
Degree: High School Or Below
Major:Primary school
I completed my Kinder Garden and Elementary education and received my diploma