Highlights:- By identifying the need for improved workflow efficiency, I invented and co-designed an “announcement tool” that is directly implemented in the ticket and displays all current updates or temporary workflows of our processes. Since January 2024, the quality of the team has increased by 18% and the number of support requests and escalations has decreased by 23%. - Another career highlight was being promoted to the role of a mentor for new hires within just four months of joining the company. This recognition of my expertise and leadership abilities underscored my dedication to personal development and my commitment to supporting the growth of my colleagues.

Skills:seller support, hotel management, dance teacher

Goal:- Advance into a higher position where I can leverage my leadership skills and experience to effectively manage and mentor a team of professionals. - Foster a collaborative work environment, drive team performance, and contribute to the overall success and growth of the organization. - Aspire to inspire and empower others to reach their full potential through continuous learning, decision-making and strong communication.

Certification:CSM - Certified Specialty Mentor CST - Certified Specialty Trainer Certified Stretching Instructor

Honor:- Received the GEM (Going the Extra Mile) Award 2023 by Amazon for going the extra mile in training new employees and significantly improving the onboarding process, resulting in a 20% increase in new hire productivity and reaching the quality target within 1 week of training. - Received numerous accolades and shoutouts from management and peers for successfully accomplishing several projects while consistently exceeding performance metrics.

Seller Support Associate 11/2021 - current
Amazon Spain, Barcelona, Barcelona Spain
The Seller Support Associate role at Amazon is a dynamic and customer-focused position that involves providing assistance to sellers who utilize the Amazon platform to sell their products.
Responsibilities: - Understand and evaluate negative customers comments on the detail page or handle seller requests. - Conduct of investigations of the seller´s inventory, in collaboration with a wide variety of business and development teams across the company or the Fulfillment Centers. - Contact the Seller to help prevent a repeat of the same defect. - Role as Connections - Person of Contact: Serving as a liaison between team members and management, gathering and forwarding feedback of the team while maintaining confidentiality, filtering and summarizing feedback into clear and actionable reports to the manager, following up / taking any necessary action to implement suggested changes. - Trainer: training new hires during their first stage of their on-boarding process. It includes designing and delivering comprehensive training programs tailored to the specific requirements of the position, fostering a welcoming and supportive work environment and a smooth transition of trainees into their new positions. - Mentor: training new hires during their last stage of their on-boarding process, providing a welcoming and safe work environment during their training phase, give guidance/feedback and support to ensure that processes are understood correctly and prepare them for a successful integration in the team. - Support Request - Person of Contact: resolving escalated support requests from team members by identifying and analyzing the root causes of the issue and guiding the team member through the appropriate course of action to resolve it. I also generate reports to track metrics and identify possible coaching or improvement opportunities.--

Höhere Berufsfachschule für Hotelmanagement 08/2007 - 05/2010
Edenkoben, , Germany
Degree: Bachelor's Degree
Major:Hotelmanagement
The higher vocational school for hotelmanagent offers a 3-year pogram specializing in hospitality management. With a focus on practical skills and theoretical knowledge, the school equips students with the expertise needed to excel in various roles within the hospitality sector. A big part of the program is the 5 months internship that I spent in a hotel in Paris, France. Consequently, I had to write my thesis in French to successfully graduate from the school.