Highlights:

Skills:high customer service,, empathic, leadership, computer skills, Team worker, multitasking, Highly responsible and committed, Organizacional skills

management assistant 03/2023 - 07/2024
Concrete Doctors LLC, Canton, Mississippi United States
Industry: construction
Management assistant, assisting the manager in any issue or activity as phone calls or payroll.
Providing a high customer support in escalated situations, answering phone call, responding to emails and scheduling appointments. Pays rent, utilities, employees. Handles bookkeeping for office related income, expenses and payroll. Managing Quickbooks software. Order office supplies and equipment.--
Front Desk Agent 03/2022 - 07/2022
Omni mount Washington Resort, Bretton Woods, New Hampshire United States
Industry: Hospitality
High quality customer service, best impression.
Providing a high customer service checking in-out the guests and giving them the best information enjoy the whole resort during their stay.--
front Desk Agent 07/2021 - 03/2022
Cliff House Maine Resort, Cape Neddick, Maine United States
Industry: Hospitality
Providing a high customer service under Forbes parameters, checking in-out guests and helping to solve issues making their stay as the best.
Emphatic person, multitasking, computer skills, solving issues, giving information about activities and plans offered by the Resort--
Bilingual representative agent 12/2020 - 07/2021
Teleperformance Co, Sogamoso, Boyaca Colombia
Industry: call center
Providing a high customer service, helping to solve issues to uber and UberEats users in U.S.A and Canada.
Solving issues, Multitasking, Emphatic person, Bilingual agent,--
Project supporter 03/2020 - 08/2020
UPTC, Sogamoso, Boyaca Colombia
Industry: Education
Help in implementation of the customer relationship management (CRM) tool to restaurants in Boyaca, Colombia.
Looking for database of restaurants, High customer service--
event organizer, server 06/2014 - 01/2017
Juanca Punta de Anca, Sogamoso, Boyaca Colombia
Industry: Hospitality
Keeping good working relations, fulfilling all of duties as a waitress following a protocol. Being cashier and give quality service to social and corporate events.
High quality customer service, Cashier, Hostess, Server, Emphatic person, Kind and generous person,--

Universidad Pedagogica Y Tecnologica de Colombia 08/2012 - 10/2020
Duitama, Boyaca, Colombia
Degree: Bachelor's Degree
Major:Hotel and Tourism Management
Minor:Hospitality
Tourist and Hotel Manager with comprehensive training to successfully perform at the managerial and operational level in the various productive units of the tourism activity in the public sector, travel agency, gastronomy and the hotel industry. Hospitality industry.

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