Highlights:Successfully directed the MBA and Bachelor’s programs at Universidad de las Américas, overseeing academic and administrative functions, and achieved significant improvements in student retention and program performance. Additionally, implemented the "Sigo Optenet" system at Optenet México, enhancing financial controls and operational efficiency.

Skills:Strategic Planning Team Leadership Project Managem

Goal:To apply and advance my expertise in administration, training, consulting, and teaching within a recognized organization, focusing on strategic planning, human resources, coaching, and continuous improvement to support institutional goals.

Certification:Intensive Professional Training: English for Academic Purposes, California Polytechnic State University (January 2016 - December 2017) White Belt Lean Six Sigma (November 2023)

Honor:Recognition for academic merit from Universidad de las Américas (2014) Award for development and application of digital educational content and improvements in curriculum at Universidad Tecnológica Latinoamericana and Universidad Intercontinental.

Director of MBA Program 06/2019 - 12/2021
Universidad de las Américas, CDMX, Mexico City, CDMX Mexico
Industry: Education / Higher Education
As Director of the MBA Program at Universidad de las Américas, I led academic and administrative operations, improving program quality and student retention.
Oversaw the academic and administrative activities of the MBA and Business Administration programs. Coordinated faculty hiring and scheduling, ensuring high-quality instruction. Managed student recruitment, retention, and performance metrics. Developed and implemented strategic plans to enhance program effectiveness and student success. Maintained compliance with institutional and accreditation standards. Fostered an environment of continuous improvement through feedback and performance analysis.--
Online Instructor 08/2015 - current
Universidad Tecnológica Latinoamericana, México, Ciudad de México Mexico
Industry: Education
Responsible for online instruction, content development, and evaluation for undergraduate and graduate courses, and creating digital educational resources.
Achievement: Developed and implemented digital educational content and proposed improvements for undergraduate and graduate programs. Created online seminars and keynote lectures through Moodle and Facebook. Developed and taught courses in Strategic Management, Project Management, Executive Coaching, Leadership Skills, Organizational Development, Marketing, Resource Management, Competency Development, Organizational Administration, and Human Capital Development. Focused on creating a virtual classroom environment to enhance the learning experience.--
Full-Time Professor 12/2014 - 01/2024
Universidad del Claustro de Sor Juana, S.C., Coyoacán, Ciudad de México Mexico
Industry: Education
Taught undergraduate and graduate courses in business and management, and served as the President of the Professional Examination Committee.
Achievement: Served as President of the Professional Examination Committee in 2018. Taught graduate-level courses in Business, Financial, and Accounting Environment. Taught undergraduate courses in Human Capital Administration, Sales, Instructor Training, and Gastronomic Marketing. Developed and delivered course content, evaluated student performance, and contributed to academic program improvement.--
External Consultant in Personnel Training and Strategic Planning 08/2012 - current
Self-Employed / Various Clients, Mexico City, CDMX Mexico
Industry: Consulting / Strategic Planning
Provide expert consulting in personnel training, strategic planning, and business development across various sectors, including education and hospitality.
Developed and managed the business plan for Restaurante Estiatorio Nostos with an investment of $10 million, overseeing strategic operations from 2017 to 2018. Designed and delivered induction plans focusing on leadership, team integration, and strategic planning. Offered executive coaching to SME leaders from 2018 to the present. Created academic plans and online content for various universities in Mexico since August 2012. Co-founded Sorella Diseño Floral and provided strategic planning and business development for the company. Conducted feasibility studies for a food dehydration plant for export to Asia (2013-2014). Developed HR processes and policies for Onsite Laboratories, including recruitment and selection of operational staff.--
Administrative Manager 03/2010 - 08/2012
Optenet México, S.A. de C.V., México, Ciudad de México Mexico
Industry: echnology / Administrative Management
Led administrative and financial operations at Optenet México, implementing systems and managing cross-regional teams for improved efficiency.
Implemented the “Sigo Optenet” system for expense, cost, and cash flow control, and software licensing, achieving 94% operational capacity. Conducted financial analysis for operations in Mexico and Brazil. Managed LATAM billing, order systems, quality control, and delivery timelines. Coordinated communication between LATAM offices and led administrative/financial teams. Oversaw treasury functions and monitored inventory, administration, and HR strategies.--
Administrative Manager 11/2006 - 03/2010
Dirección Empresarial y Administrativa, S.A. de C.V., México, Ciudad de México Mexico
Industry: Administrative Management
Enhanced operational efficiency and training programs, achieving a 12% revenue increase through effective HR and administrative management.
Developed and implemented training programs, addressing needs and creating materials, improving client response times by 12% annually. Managed all administrative and HR processes, including employee benefits, recruitment, and internal regulations. Handled procurement, invoicing, and client relations. Coordinated and led training programs for Grupo Vallas and other clients, including documentation and compliance.--
Administrative Chief 10/2005 - 11/2006
Arte, Supervisión y Construcciones S.A. de C.V., México, Ciudad de México Mexico
Industry: Construction / Administrative Management
Implemented a comprehensive business plan and managed all administrative functions for a construction firm, optimizing operations and financial controls.
Developed and executed the Business Plan with an initial investment of $2,000,000. Managed office operations, including estimates, budgets, progress reports, financial statements, product catalogs, and invoicing. Oversaw procurement of furniture, equipment, and materials for construction and maintenance. Created administrative procedures manuals and managed internal organization, including staff recruitment and role analysis. Handled documentation for administrative tasks and client relations, including filing and material control for project maintenance and supervision.--

Universidad de las Américas, S.C. 01/2000 - 01/2004
Coyoacán, Ciudad de México, Mexico
Degree: Bachelor's Degree
Major:business administration
his advanced program offered in-depth insights into strategic management, executive leadership, and business development. It honed my abilities in formulating strategic plans, managing complex projects, and leading cross-functional teams. My MBA has empowered me to tackle high-level business challenges and implement innovative solutions. I am committed to leveraging my advanced business acumen to contribute to organizational growth and success in a challenging business environment.

MaLuisaGonzalez_MBA_Resume Administration, Strategic Planning, Human Resources, Coaching, Consulting, Training, Program Management, Academic Leadership, Operational Efficiency, Financial Controls, Educational Content Development