Highlights:

Skills:project management, process improvement, internal audit, client relations

Web Partner Manager 11/2011 - 05/2014
Systemax, Miami, FL - Florida United States
Industry: Retail
Areas of Responsibility -- Management of offshore content production partners -- Process Coordination for the Web Content Department -- Quality Control of the all web content -- Coordination with product and content service vendors -- Implementation of legal compliance policies pertaining to online content copyright -- Photo/Video studio queue process management and coordination -- Photo/Video studio inventory control and audit
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Project & Client Manager 01/2008 - 11/2011
LWS Media, LLC, Miami, FL - Florida United States
Industry: BPO
Areas of Responsibility -- Project liason for offshore clients -- Overall management of the production writing team -- Overall management of the production design team -- Quality control of written content and graphics
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Outbound Sales Specialist 01/2004 - 02/2004
ePLDT Ventus (currently SPI Global), Manila, Philippines
Industry: BPO
Sales Campaigns Handled -- Upsell Campaigns -- New Accounts Acquisition -- After-sales Welcome Campaign
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Senior Training Specialist 02/2004 - 01/2008
ePLDT Ventus (currently SPI Global), Manila, Philippines
Industry: BPO
Areas of Responsibility: -- Project management for the Training Department -- Process creation and implementation -- Training & Development Programs Facilitated: ---- Customer Service ---- Upsell Campaigns ---- New Accounts Acquisition ---- Technical Support ---- Floor Skills Enhancements
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Customer Service Specialist 01/2003 - 01/2004
ePLDT Ventus (currently SPI Global), Manila, Philippines
Industry: BPO
Areas of Responsibility: -- Account Management -- Billing Inquiries -- Account Payments -- Installation Support
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Sales Administrative Officer 10/2002 - 01/2003
Rockwell Land, Makati, Philippines
Industry: Real Estate
Areas of Responsibility: -- Sales Process Coordination -- Broker Management -- Prospective Client Management
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Credit Acquisition & Maintenance Officer 03/2001 - 10/2002
Citibank, NA, Pasig, Philippines
Industry: Banking & Finance
Areas of Responsibility: -- Account Evaluation -- Credit Investigation -- Merchant Account Maintenance -- Guam Account Screening -- Ready Credit Account Issuance -- Telephone PIN Issuance and Maintenance
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College Intern 04/2001 - 04/2001
Equitable-PCI Bank, Makati, Philippines
Industry: Banking & Finance
Areas of Responsibility: -- New Accounts Documentation -- Maintenance of Bank Records
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De La Salle University 06/1998 - 03/2001
Manila, , Philippines
Degree: Bachelor's Degree
Major:Management of Financial Management
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Resume - Flerissa Rico Project Management, Process Improvement, Training & Development, Research