Highlights:Project Management Riviera Business & Spa (investment construction real estate project). Responsible for all marketing activities (strategy, branding, advertisement, PR, including research of the Spa industry), sales, rental management, budgeting, vendors, individual & personal approach to each customer. https://www.youtube.com/watch?v=ig8s2OAkbcs&t=2s Communication Skills. Flexibility and Adaptability. Ability to work under pressure in an ambiguous environment.Multi-tasking.Strategic decision making.Time management.Self-motivation.Conflict resolution.Leadership.Team spirit.Budgeting.

Skills:Communication, Leadership, Management, Problem Solving, Negotiation, Scheduling, Organization, Budgeting, analyst

Goal:Projects are established to achieve specific goals. So as a project manager my primary goal is to achieve the projects' goal(s) that I am responsible for managing with the SMART goals and other techniques.

Membership:Marketing manager for online projects: 1) https://lenlenstyle.com/ 2) https://eduardgalaxystars.com/ At the moment none.

Certification:Master of Business Administration, Marketing Management, Lincoln University, Oakland, CA, USA June 2019 Bachelor in Economics, Hospitality & Tourism Management Diploma, Belarussian State Economic University, Minsk, Belarus, June 2013 Hospitality Management Certificate, Ecole Hoteliere de Lausanne, Lausanne, Switzerland, 2005

Honor:Vice President of LUSA (Lincoln University Student Organization) Academic Excellence Diploma(2 years) GPA 3.7+ Amateur Tennis Champion 2008, 2009, 2013, 2014, 2015, 2016.

Content Review Analyst / Operations 09/2019 - current
Artech Information Systems, Palo Alto, CA United States
Industry: IT, project at "Google"
Reviewing, handling, and tracking legal requests; Responsible for supporting teams in making sure requests are processed and tracked in an accurate, efficient, and timely manner; Global Policies Review frontline operations.
? Running experiments as directed by the client. ? Providing feedback on these experiments in a professional and timely manner. ? Working with management and client to identify pain points during experiments and suggesting solutions. ? Identifying holes in customer policies and providing feedback accordingly. ? Cross-team collaboration to complete projects with aggressive deadlines. ? Calibration with the various vendor and client teams on policy knowledge on a weekly basis to ensure consistent quality assurance across the board. ? Developing and maintaining knowledge of the customer and customer-specific business processes. ? Developing and maintaining an understanding of customer Service Level Agreements and the department’s key performance requirements. ? Developing and maintaining product knowledge, industry knowledge, and business and professional skills by participating in ­the ­job training and classroom training. ? Sharing information required for the team to be successful. ? Demonstrating an understanding of the customer’s business needs and maintain high customer satisfaction ratings. ? Seeking opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback. ? Performing follows up on incidents with the customer to ensure customer satisfaction. ? Identifying the root causes of customer dissatisfaction and recommend solutions to improve overall customer satisfaction. ? Taking accountability for effectively handling senior level escalations or customer complaints received via various sources. ? Assisting with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.--
Recruiting Coordinator 09/2017 - 05/2018
CareLinx, Inc, San Bruno, California United States
Industry: IT, Health Industry
Internship in Recruiting and Marketing with employment as a Recruiting Coordinator Operations Specialist.
•PaaS, B2B, content creation, dashboard administration •Coordinated communication processes with candidates: inquiries, questions or concerns and spearhead internal efforts to ensure positive outcomes (orientation, retention) •Acted as the liaison between CG & operations staff to implement changes or improvements to building operation processes, side projects as needed •Tracked conversations and outcomes in CRM •Coordinated recruiting & marketing activities as assigned--
Caree Advisor / Student Services Asisstant 02/2017 - 06/2019
Lincoln University, Oakland, CA United States
Industry: Education
Organized and structured Career Department •Creation and implementation of content strategy •Career assistance, job placements & conflict resolution
Organized workshops and internal and external career fairs Created Resumes and Cover Letters for the Students; Responsible for Jobs & Internships, Scholarship & Grants, Career Fairs & Workshops; Organized individual files and advised the career path accordingly; Updated information boards; Prepared documentation and procedures for the WASC accreditation; E-mail communication with Students.--
Project Marketing Manager 06/2012 - 12/2016
Bulbash, LLC, Minsk, Minsk Belarus
Industry: Real Estate, Marketing
Created, implemented and managed all marketing activities including the content strategy of the project "Riviera Business & Spa"
•B2B go to market, SaaS •Managed all marketing for the project: created brand, strategies, MP, implemented digital campaigns, market & competitive research, USP, web, SSM, multi-channels resulted in 95% of sales •Created, reviewed and coordinated editing process with internal and external partners and stakeholders •Identified risks and optimized processes to ensure successful execution •Used advanced principles and concepts for communication and marketing for a buildup of the relationships with key external and internal clients, partners, vendors, etc.--
Project Operations & Marketing Manager 06/2008 - 06/2012
FoodExepert, LLC, Minsk, Minsk Belarus
Industry: Food, own business
Operations & Marketing activities.
Created brand, marketing strategy, and marketing plan; Coordinated Retail and HoReCa streams; Budgeting, reporting, building up the client database and appropriate individual relationships with the clients; Managing daily operations & marketing activities.--

Schule Schloss Salem International College 09/1999 - 06/2002
Salem, Baden Wurtenberg, Germany
Degree: High School Or Below
Major:International Baccalaureate
Minor:Bilingual Diploma
Bilingual Diploma (IB) English/Russian, +Germand +French

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