Highlights:. Collaborated with and supported the housekeeping department in managing guest requests and inquiries for Humanity hotel's 196 rooms and common areas, resulting in improved guest satisfaction and retention rates. . Successfully audited and optimized a website through the implementation of Google Ads, Chat GPT, blog posts, and SEO techniques during my Project Manager internship. . Increased revenue by 100% and expanded from 2 to 5 units through service improvement and effective vendor communication and negotiation as an Administrative Manager. . Implemented Customer First program and new technologies, reducing plate delivery time to 4 minutes during high traffic periods in a restaurant. . Completed an international internship in the food service industry at a theme park, gaining experience working with people from diverse cultural backgrounds. Volunteered to help organize and catalog all the books in the library in a public school in your hometown. These highlights demonstrate my ability to collaborate effectively, improve customer satisfaction, optimize processes, increase revenue, manage projects successfully, and develop skills while working in diverse environments.

Skills:adaptability, communication, collaboration, customer services, work ethics, Data analysis, multilinguist, seo, ms- office

Goal:My career goals seem to involve pursuing roles that will allow you to continue applying your skills and knowledge in Business Administration and Project Management, while also providing opportunities for ongoing learning and professional development.

Project Management Internship 03/2023 - 04/2023
Omnivision Design, Montreal, Quebec Canada
Industry: Digital Marketing
During my internship as a Project Manager, I was involved in auditing and optimizing a website to ensure that it was meeting the needs of its users. I utilized various tools and strategies such as Google Ads, Chat GPT, blog posts and SEO techniques to improve the website's overall performance.
In my role as a Project Manager, I was responsible for managing the day-to-day operations of the project. This involved overseeing various aspects such as the scope of the project, ensuring that it was completed within the set schedule, ensuring that the project met the expected quality standards and ensuring that resources were utilized efficiently. Over the course of my internship, I gained valuable experience in managing projects, utilizing various project management tools and techniques, and working with teams to achieve common goals. This experience has equipped me with the skills and knowledge required to be an effective project manager in the future.--
Houseman 06/2022 - current
ABM INTERNATIONAL, Montreal, Quebec Canada
Industry: Hospitality
As a houseman at the Humanity Hotel, I am responsible for maintaining the hotel's overall cleanliness and organization. I take pride in ensuring that guest rooms, public spaces, and staff areas are always presentable and welcoming to guests. I am committed to providing excellent service and a memorable experience for every guest, working closely with other departments to ensure the highest level of guest satisfaction. With my attention to detail and ability to work efficiently, I am dedicated to upholding the hotel's standards and contributing to its success.
Key Achievements: • Demonstrate flexibility to multi-task and coordinating to other personnel for concerns and guest´s assistance. • Increase my communications skills not only in my department but also my customer-service skills.--
Administrative Manager 12/2007 - 01/2019
Mano & Tasty, Rio de Janeiro, Rio de Janeiro Brazil
Industry: Food Service
Key Achievements in description.
Key Achievements: • Increased revenue by 100% and expanded from 2 to 5 units through service improvement and effective vendor communication and negotiation. • Implemented Customer First program and new technologies, reducing plate delivery time to 4 minutes during high traffic periods. • Analyzed daily KPIs, achieving 100% sales growth and an average of 500 customers per day at the first restaurant--
Cast Member 01/2007 - 07/2007
Walt Disney World Resorts, Orlando , Florida United States
Industry: Hospitality
International internship.
• Successfully completed an international internship in the food service industry at a theme park, gaining experience working with people from diverse cultural backgrounds. • Improved communication skills and developed the ability to multitask effectively, leading to positive feedback from the manager and a reference letter highlighting my strong work ethic and development during the internship.--

Unesa 02/2003 - 12/2006
Rio de Janeiro, Rio de Janeiro, Brazil
Degree: Bachelor's Degree
Major:International Relations
Bachelor´s Degree in International Relations.

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