Highlights:

Skills:Software Testing, Manual Testing, Mobile testing, Game Testing, Agile Testing, Software Development Lyfe Cicle (SDLC), Scrum, Test Management, UX testing, Functional Testing, Black box testing, HTML, CSS, Javascript, Athlassian Jira, Athlassian Confluence, Russian language proficiency, Localization testing, User acceptance testing, web-based applications testing

Membership:Ernst&Young (EY) alumni club

QC Tester - IT & Office Technician july/2018 - December/2019
Gameloft, Moscow, Russia
Industry: Game industry, IT
QA/QC Tester
• Check gameplay and technical test cases • Find and precisely describe, reproduce and rate bugs found in games • Verified all aspects of assigned games and ensure that they have no flaws • Reported main issues to all studios of production and ensured a follow-up until they are solved • Answered questions and maintained communication with developers about bugs entered in the database • Completed activity reports on, including specific ones related to Russian Market • Provided a level-1 technical support for Moscow office, regarding any IT or Hardware issue--
Junior QA Tester Jan/2018 - May/2018
EY, Moscow, Russia
Industry: Audit
Junior QA
• Performed functional, regression, GUI, and acceptance testing. • Detected software failures so that defects may be discovered and corrected in a timely manner • Gathered requirements from Business Analyst and analyzed them for testing perspective. • Developed and executed test cases and test suites based on functional specifications and design documents. • Maintained and updated test documentation between releases. • Participated in standup meetings and other required QA meetings such as test planning, retrospective, QA status and update meetings. • Submited final draft of test reports to the project leader and project team, and edit them after their feedback. • Study the project objectives to understand the scope of the developed products or system--
Technical Support Specialist April 2015 - December 2017
Rambler&Co, Moscow, Russia
Industry: IT
Technical Support Specialist
• Resolved customer email and phone requests for assistance related to the company projects. • Forwarded requests as per escalation policy to higher level of support. • Arranged resolution of customer support issues that can’t be resolved by first line support. • Prepared technical content for inclusion in the support knowledge base. Used support applications for recording and tracking problem. • Responsible for taking incoming calls from users and generating an activity report. Keep customers informed of progress during issue lifecycle via email in a timely manner. • Responsible for consulting users about other company projects. Assisted in developing technical training materials for users. • Responsible for initiating all in-person user support tickets and seeing them to completion. • Initial testing of the service functionality and third-party projects. • Maintain updated knowledge of company products and services to better provide support and service solutions. • Consulting users about other projects of web-portal "Rambler"--

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