Highlights:

Skills:

Customer service associate 07/2021 - current
Walmart Canada, , Canada
Industry: Retail
The individual handled customer concerns professionally and empathetically, fostering long-term loyalty. They promoted the Walmart Rewards Mastercard program, generating new business. They demonstrated strong communication skills, persistent prospecting, and community engagement. They also embraced technology and adaptability in a fast-paced retail environment, fostering brand reputation through charity initiatives and promoting innovative thinking.
Promoted the Walmart Rewards Mastercard program, significantly enhancing customer loyalty and driving repeat business, which contributed to a measurable increase in sales and customer engagement. Delivered exceptional customer service across multiple channels, including phone, live chat, social media, and email, effectively addressing inquiries and resolving issues to enhance customer satisfaction and retention. Received consistent positive feedback for proactive problem-solving and attentive service, demonstrating a commitment to exceeding customer expectations. • Encouraged customer participation in charity donation initiatives, fostering community involvement and enhancing the brand's reputation for social responsibility. Managed orders, payments, returns, warranties, and exchanges efficiently, ensuring smooth transaction processes and a seamless customer experience. Collaborated with cross-functional teams to address customer issues and improve service delivery, contributing to a more cohesive approach to customer care.--

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