Highlights:

Skills:

ServiceNow Developer/Administrator 06/2022 - current
SS&C Technologies, Kansas, Missouri United States
I am a skilled ServiceNow Developer/Administrator with extensive experience in implementing and customizing ServiceNow modules, including ITSM, GRC, HAM, SAM Pro, and Security Incident Response (SIR). I specialize in designing workflows with Flow Designer, integrating third-party systems via REST and SOAP APIs, and developing custom applications using JavaScript. I have a strong understanding of ITIL processes and have optimized workflows for incident resolution, asset management, and risk management.
As an experienced ServiceNow Developer/Administrator, I have successfully implemented and customized various modules within the ServiceNow platform, including ITSM, GRC, HAM, SAM Pro, and Security Incident Response (SIR). My expertise includes designing complex workflows using Flow Designer, integrating third-party systems through REST and SOAP APIs, and developing custom applications using JavaScript. I have a strong understanding of ITIL processes and have streamlined incident resolution, enhanced asset management, and improved risk management workflows. I have also led initiatives to optimize Service Catalog, improve user interfaces, and automate manual processes, resulting in significant operational efficiencies and time savings. With a focus on maintaining high platform performance and ensuring security compliance, I have configured Access Control Lists, integrated security solutions, and provided architectural advisory support for platform improvements. My ability to translate business needs into technical solutions and collaborate effectively with cross-functional teams has contributed to successful ServiceNow implementations across diverse environments.--
ServiceNow Administrator 11/2019 - 12/2021
Valuelabs, Hyderabad, Telangana India
Iam a ServiceNow Administrator with experience in implementing ITSM modules, automating workflows, and enhancing platform efficiency. I have expertise in custom application development, scripting, and integrating third-party tools using REST and SOAP APIs. My work spans asset management using HAM and SAM Pro, platform upgrades, data governance with CSDM, and improving security by integrating systems like Rapid7, Qualys, and CrowdStrike. I have successfully collaborated with stakeholders to deliver custom solutions, automate HR processes, and provide insights through dashb
I have experience managing ServiceNow upgrade projects, ensuring seamless version deployments, performing health scans, and maintaining platform stability. I’ve collaborated with global stakeholders to align ServiceNow roadmaps with business needs across different regions. My role also involves managing and governing ServiceNow data models, including CMDB using CSDM, to ensure the accuracy and reliability of configuration data. I’ve worked on ServiceNow customizations, such as creating Catalog items, Record Producers, and dynamic workflows for SLAs and OLAs. I have also been involved in integrating LDAP for user data population and authentication, working on email actions, and scheduled jobs. In terms of security, I have automated security workflows and integrated SIEM tools with ServiceNow for better security incident management. I’ve also handled vulnerability response integrations with tools like Rapid7 and Qualys, improving security operations. My expertise includes creating custom scripts and workflows, developing inbound email actions, generating performance reports, and integrating data sources using the MID Server. I’ve optimized ServiceNow modules such as Incident Management, Change Management, HR Catalog, and Vulnerability Response. I stay updated with the latest ServiceNow releases, applying industry best practices to enhance system efficiency and scalability. I’ve demonstrated flexibility in addressing critical business operations beyond standard hours, ensuring continuous operational support.--

Gannon University 01/2022 - 06/2023
Erie, PA, United States
Degree: Master's Degree
Major:Information Assurance & Cybersecurity
Graduated from Gannon University in Information Assurance & Cybersecurity