Highlights:I was fortunate enough to send in my application through Mac’s Fish House in Provincetown website in January of this year. Thankfully Jayde – general manager was presented with the application and reached out. I was brought over on an internship J1 program through Mac’s which has allowed me to stay and work a little longer than a traditional J1 visa. Working for Mac’s has opened my eyes into what real hospitality is. Being a key player in how important it is to create a warm and welcoming first impression by greeting customers in a friendly, professional demeanour, having the ability to answer questions regarding menu items for take-out customers, to being organised on the door as far as planning out restaurants reservations has really brought into play my true passion for this industry and how I thrive in this field.

Skills:loyal, trustworthy, customer service skills, committed, hard working, independant, key player, positive attitude, professional demeanour, organised, fulfilling other roles, hard worker

Goal:Seeking new job opportunities where I can grow and expand on my hospitality knowledge that I have gained through my studies at University Centre Grimsby studying Business and Tourism Management. I would love to gain more experience within the restaurant industry and learn how to become a restaurant person.

Certification:3 years of studies has contributed into graduating with a bachelor’s degree in Tourism and Business Management, in England.

Hostess 05/2019 - 11/2019
Mac's Fish House Provincetown, PROVINCETOWN, MASSACHUSETTS United States
Industry: Seafood Restaurant
Providing a superior customer service by effective guest list management, seating assignments and phone reservations for a restaurant with a constant customer turnover. Effective communication between kitchen, wait staff and management ensuring the positive and efficient outcome each day.
Providing a superior customer service by effective guest list management, seating assignments and phone reservations for a restaurant with a constant customer turnover. Effective communication between kitchen, wait staff and management ensuring the positive and efficient outcome each day.--
SERVER/COUTER ATTENDANT 05/2018 - 09/2018
MOBY DICK'S, WELLFLEET, MA United States
Industry: Seafood Restaurant
Throughout my time period with this employer I have been trained how to distribute with complaints. Dealing with a large number of customers and under high pressure on a daily basis made me ensure a complete satisfaction for each and every customer. Familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals and tallying bills.
Throughout my time period with this employer I have been trained how to distribute with complaints. Dealing with a large number of customers and under high pressure on a daily basis made me ensure a complete satisfaction for each and every customer. Familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals and tallying bills.--
SERVER/COUTER ATTENDANT 05/2017 - 09/2017
MOBY DICK'S, WELLFLEET, MA United States
Industry: Seafood Restaurant
Throughout my time period with this employer I have been trained how to distribute with complaints. Dealing with a large number of customers and under high pressure on a daily basis made me ensure a complete satisfaction for each and every customer. Familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals and tallying bills.
Throughout my time period with this employer I have been trained how to distribute with complaints. Dealing with a large number of customers and under high pressure on a daily basis made me ensure a complete satisfaction for each and every customer. Familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals and tallying bills.--
BARMAID 11/2016 - current
THE BLUESTONE INN, IMMINGHAM, ENGLAND United Kingdom
Industry: BAR
Dealing with a large number of customers and working under high pressure during weekends and functions. Cash handling and till operating on a regular daily basis. Serving alcohol and ensuring that there are no incidents with underage drinking. Creating a welcoming environment for visiting guest decision making. Due to the size of the place I demonstrated flexibility in regard to work assignments and work schedule as well as shift flexibility.
Dealing with a large number of customers and working under high pressure during weekends and functions. Cash handling and till operating on a regular daily basis. Serving alcohol and ensuring that there are no incidents with underage drinking. Creating a welcoming environment for visiting guest decision making. Due to the size of the place I demonstrated flexibility in regard to work assignments and work schedule as well as shift flexibility.--
SEVER/HOUSEMAID/BARTENDER 05/2016 - 11/2016
OAKLANDS HALL HOTEL, LACEBY, ENGLAND United Kingdom
Industry: HOSTEL
Working during busy business events, holidays, weddings and proms as well as on the restaurant side, serving and handling the cocktail bar. Communicated product knowledge to facilitate guest decision making as well as maintained all sanitation procedures and food safety guidelines. Preparing and serving drinks to clients directly or through a waiter.
Working during busy business events, holidays, weddings and proms as well as on the restaurant side, serving and handling the cocktail bar. Communicated product knowledge to facilitate guest decision making as well as maintained all sanitation procedures and food safety guidelines. Preparing and serving drinks to clients directly or through a waiter.--

UNIVERSITY CENTRE GRIMSBY 09/2016 - 10/2019
Grimsby, , United Kingdom
Degree: Bachelor's Degree
Major:TOURISM AND BUSINESS MANAGEMENT
Throughout this programme I have learnt how to access all my personal skills and use them in the tourism industry. Attended lectures regarding professional skills and employability as well as organisations, management and people. During my second year the main focus shifted onto marketing that has helped me into Top Up BA (hons) digital marketing and my dissertation focusing on dark tourism.

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