Highlights:

Skills:Workday, Salesforce, Project Management, Contact Center, Training Delivery, Training Development, Content Management, Product Management

Contact Center Project SME 07/2022 - current
Johnson and Johnson, , Philippines
- Project Lead for J&J and Consumer Separation for GS Contact Center. - Project Lead for Global Payroll Process Re-Vamp - Responsible for the development and sign off of operational documentation based on project output (Contact Center Playbook, CC2.0 IOP and Team Norms) - Provide detailed process inputs within the assigned work streams
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Global Services Advisor 10/2021 - 06/2022
Johnson and Johnson, , Philippines
? Reviews and fulfills end-to-end pre and post launch onboarding and process training requirements for launches and projects. ? Executes the New Hire Training Curriculum including Hypercare period. ? Facilitates User Access Management for New Hires. ? Participates or organizes internal or cross-tier engagements to strengthen partnerships and contribute to seamless employee experience. ? Manages the Contact Center Guide which serves as the primary asset and reference point of the team. ? Participates in scheduled and ad hoc training to improve policy and process acumen.
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Global Services Advisor 10/2021 - 06/2022
Johnson and Johnson, , Philippines
? Reviews and fulfills end-to-end pre and post launch onboarding and process training requirements for launches and projects. ? Executes the New Hire Training Curriculum including Hypercare period. ? Facilitates User Access Management for New Hires. ? Participates or organizes internal or cross-tier engagements to strengthen partnerships and contribute to seamless employee experience. ? Manages the Contact Center Guide which serves as the primary asset and reference point of the team. ? Participates in scheduled and ad hoc training to improve policy and process acumen.
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Global Services Associate II 04/2020 - 09/2021
Johnson and Johnson, , Philippines
-Tier 1 Cross-border HR Specialist support who handles queries from hire to retire (Onboarding, Payroll, Benefits, Performance and Development, Organizational Updates and Changes, Learning Administration, Compensation) across Johnson and Johnson globally. - SME and Trainer for Workforce Data Management, Learning Management System, Case Management and Rewards and Recognition. - Point of contact for in-bound defects, employee engagement activities, knowledge management activities and corporate social activities. - Manages escalations for North America.
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Global Services Associate I 08/2018 - 03/2020
Johnson and Johnson, , Philippines
? Tier 1 HRSpecialist support who handles queries from hire to retire (Onboarding, Payroll, Benefits, Performance and Development, Organizational Updates and Changes, Learning Administration, Compensation) across North America region (USA, Canada, Puerto Rico). ? Subject-Matter Expert and Trainer for Workforce Data Management, Learning Management System, Case Management and Rewards and Recognition. ? Point of contact for in-bound defect, employee engagement activities, knowledge management activities and corporate social activities
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De La Salle University - Manila 05/2014 - 12/2017
, , Philippines
Degree: Bachelor's Degree
Major:Psychology
Took up AB-Psychology for 3 years.

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