Highlights:10+ Years of Leadership in Operations Management: Proven track record in leading operations teams of 25+ employees in fast-paced environments, overseeing daily activities, ensuring compliance, and driving efficiency to meet organizational goals. Strategic Operations & Process Improvement: Demonstrated ability to streamline operations through process re-engineering and implementation of Six Sigma principles, resulting in enhanced productivity and cost savings. Team Leadership & Development: Skilled in managing, mentoring, and developing cross-functional teams, conducting performance evaluations, and ensuring continuous staff training, with a focus on maximizing employee engagement and performance. Budgeting & Resource Allocation: Experienced in preparing, monitoring, and controlling multi-million-dollar budgets, managing operational expenses, and optimizing resource utilization to achieve profitability. Fleet & Equipment Management: Expertise in managing fleet operations, ensuring vehicle and equipment maintenance compliance, improving asset life cycles, and enhancing service efficiency. Cross-Departmental Collaboration: Strong collaborator with internal and external stakeholders, including regional departments, vendors, and regulatory bodies, to align operational processes with strategic goals and ensure seamless service delivery. Crisis Management & Problem Solving: Proven ability to lead teams during emergencies and disruptions, quickly resolving operational challenges, and maintaining service continuity while mitigating risks.

Skills:Leadership and Team Management, Operational Efficiency, Communication Skills, Problem-Solving and Decision-Making, Customer Service Orientation

Goal:As an experienced Operations Supervisor, my goal is to lead and optimize operations within a dynamic organization. I aim to enhance team performance, improve process efficiency, and deliver high-quality results through strategic planning and effective resource management. By leveraging my expertise in operational oversight, staff supervision, and process improvement, I seek to contribute to a company's growth while maintaining a focus on safety, quality, and customer satisfaction. My long-term objective is to take on increasing levels of responsibility, further developing my leadership skills and contributing to the organization's success.

Membership:NA

Certification:Project Management Workshop Process Management (Lean Six Sigma Yellow Belt)

Honor:NA

Operation Supervisor 11/2022 - current
Canada Post, Mississauga, Ontario Canada
Industry: Logistic & Warehouse
Responsible for overseeing the efficient operation of postal services, ensuring the timely processing, distribution, and delivery of mail and parcels. This role requires a strong focus on team management, operational efficiency, safety, and compliance with corporate policies and external regulations.
Supervision of Staff: Lead, train, and manage a team of 25-30 employees, including mail carriers, clerks, and support staff. Ensure staff follow established procedures, safety guidelines, and meet performance standards. Handle staff scheduling, manage attendance, and ensure adequate coverage during shifts. Operational Efficiency: Monitor and optimize mail sorting, transportation, and delivery processes to meet service commitments and quality standards. Collaborate with other departments to ensure smooth flow of mail and parcels from processing to delivery. Problem Solving and Decision Making: Address operational challenges such as delays, equipment issues, or staffing shortages by implementing timely solutions. Respond to customer complaints and resolve delivery issues, ensuring customer satisfaction. Safety and Compliance: Ensure that the workplace meets health, safety, and regulatory standards. Conduct safety inspections, investigate incidents, and implement corrective actions. Performance Monitoring and Reporting: Track key performance indicators (KPIs), including delivery times, service quality, and employee productivity. Prepare reports for senior management on operational performance, staffing levels, and any areas requiring improvement. Budget Management: Manage the budget for equipment, supplies, and staffing to ensure operations are conducted within financial constraints. Approve expenditures and make cost-saving recommendations. Skills and Qualifications: Leadership and communication skills to manage and motivate teams. Problem-solving abilities to address operational issues quickly. Knowledge of logistics and postal operations to ensure efficient workflow. Understanding of health and safety regulations in a workplace setting.--

Tribhuwan University 04/2006 - 09/2009
Kathmandu, Bagmati, Nepal
Degree: Master's Degree
Major:Business Operation
Minor:Finance
Business Operation, Marketing, Finance

Madan Adhikari Operation