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MADHUMITHA GOPALAKRISHNAN

Clifton park NY, US

Phone: xxx-xxx-xxxx

Email: xxx@xxxx.xxx



  • Looking For: software developer, support ananlyst

  • Occupation: IT and Math

  • Degree: Bachelor's Degree

  • Career Level: Experienced

  • Languages:

Career Information:

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Highlights:

Skills:C#, HTML, CSS, JQUERY, JAVASCRIPT, SQL


Experiences:

My Resume 10/2016 - 9/2017
Alberta Advanced Education, Edmonton, Alberta Canada
Industry: IT
APAS application is the main core site for all the colleges within Alberta. If a student needs to apply to any college within Alberta, they have to apply through the APAS website. APAS mainly involves in transcript management both in college level and high school level. It also forms as a platform for collecting and maintaining the student information for those who apply for colleges within Alberta.
• Did small enhancements in MVC based application used within the APAS team using .NET 3.5 • Converted MVC2 application to MVC4 application from scratch using Razor engine • Involved in unit testing using MOQ and Rhino mocks and mock entity framework • Actively involved in creating a new help project for the core application site using Adobe Rob help 2017 along with web based technologies like HTML5,CSS3 ,jquery, JavaScript and bootstrap3 • Maintaining the version of the project in Team Foundation Server (TFS 2012) by merging the module developed with latest version in TFS • Developed sql objects, created stored procedures, scripts using SQL 2012 for enhancement and bug fixes--
Senior support analyst 01/2013 - 04/2015
HCL TECHNOLOGIES, CHENNAI, TAMILNADU India
Industry: IT
Involved in developing a new web based mortgage application for Lloyds by integrating the local brands (TSB, Halifax, and BOS) with Lloyds. This integration of brands to Lloyds was carried out in three separate phases for each local brand and I also streamlined the intermediary broker channel application to main mortgage application. I gained substantial experience in the development, support and enhancement of web applications.
• Actively involved in creating the client application using JavaScript/jQuery library, which consumes WCF • Developed applications with JavaScript and ASP.NET for AJAX Implementation and Client Side Validations. • Involved in deploying the code into web server and in full SDLC cycle, from requirement analysis to Warranty Support • Identified manual processing deficiencies, and instituted automation techniques which reduced manual labor and increased work flow efficiency. • Involved in Project Management Activities like Causal and Prevention Analysis (CAPA), Defect Prevention Analysis (DPA), Project Metrics and Change Management Plan.Achieved Capability Maturity Model Integration (CMMI) level 5 certification for the project from a competition pool of 60 projects across the company. • Implemented cost effective value additions and reduced BAU task costs by 83%. • Excelled in application maintenance, earning the highest client satisfaction rating (CSAT: 100%) for all software solutions delivered.--
onsite coordinator 10/2011 - 10/2012
LLOYDS BANKING GROUP, Gloucestershire, Gloucester United Kingdom
Industry: IT
During my tenure at onsite, I served as a Subject Matter Expert for the Lloyd’s web application and Integration of new project called ‘Verde’ with Lloyds.as well as worked in production support and maintenance for heritage Lloyd’s trustee savings bank (hLTSB)
• Performed Tier 2 Application support in a very visible and highly demanding IT Operations environment for TSB mortgage sales (pre and post sales) E-business, B2B portal, offset Mortgages and so on which has more than a million customers. • Tracked, logged and responded to Priority 1 and Priority 2 support tickets. Performed user account maintenance, production support and managed incidents and provided resolution for end-users technical challenges. Troubleshoot hardware/software issues. • Interacted with customers directly to ensure that the problem is resolved and made sure the tickets are closed after getting a complete feedback from the customers. • Worked as change management contact for my team and coordinated many priority changes with multiple teams and ensured business continuity after the change is completed by performing health check on all client applns. • Developed Web pages of Mortgage forms and types of mortgages using HTML5, CSS3, JAVASCRIPT, and jQuery • Developed sql objects for MSSQL server, reduced redundancy of report requests from business users by creating daily, weekly, and monthly reports using SQL Query. • Gathered business requirements and prepared requirement specification document using UML Diagrams. • Involved in package creation and deploying in test web servers and helping in Code Integration Testing (CIT), System Testing (ST), and User Acceptance Testing (UAT) and deploying the code to production region • Coordinated with multiple teams from client location and offshore for change management, problem management and incident management to ensure on-time delivery of solutions • Worked on application lifecycle management procedures (SDLC) with the team of 9 developers.--

Education:

ANNA UNIVERSITY 07/2006 - 05/2010
CHENNAI, TAMILNADU, India
Degree: Bachelor's Degree
Major:ELECTRONICS AND COMMUNICATION ENGINNERING
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