Highlights:

Skills:slovak, billingual, communication, hard working

Audit & Risk Co-Ordinator 09/2015 - current
Ford Credit Europe, Manchester, United Kingdom
Industry: Financial Services
I am dedicated to audit activity and I have a responsibility for coordinating all wholesale inventory checks; highlighting and resolving the resulting discrepancies in conjunction with regional Wholesale Operations teams based at the Manchester Business Centre.
My responsibilities include: Ensure all wholesale inventory check results provided by the external auditors are completed, with any discrepancies cleared in line with procedural requirements. Administer Wholesale Inventory Audits for multiple markets. My portfolio consists of UK, Czech Republic, Italy & Poland + assisting other European markets. Escalation of any discrepancies not cleared to commercial risk. Provide support to Team Leader during regular wholesale inventory scheduling Manage any Audit ad hoc queries on a daily basis ensuring resolution within 48 hours of receipt Support all ongoing projects & new system launches Provide cross departmental support during peak period Ad hoc reporting and other assignments as required--
Customer Service Agent 10/2014 - 08/2015
Virgin Media UK, Manchester, United Kingdom
Industry: Telecommunication
My Main duties were: Providing outstanding customer service to customers over the phone or e-mail Resolving customers queries and issues in a promptly manner as well as making sure they are aware of the latest offerings
Working in a team environment and having great listening and communicational skills Using different types of systems , so ability to adapt to new changes and challenges is important Being computer literate and being able to use all aspects of Microsoft Office At Virgin Media it was really important to keep on track of the targets as well as achieving them too Being polite, kind and helpful to the customers at all the times--
F&B Supervisor 08/2012 - 10/2014
Hilton Hotels & Resorts, Manchester, United Kingdom
Industry: Hospitality
As a Food & Beverage Supervisor, I was responsible for supervising operations of Food & Beverage outlets to deliver an excellent Guest and Member experience. As a Food & Beverage Supervisor I was also required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, responsible for performing tasks to the highest standards
Welcoming guests in a polite and friendly manner Coordinating seating for customers Up-selling with latest departmental incentives Having ability to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events Following cash handling procedures Managing guest queries in a timely and efficient manner Ensuring compliance of brand standards Striving to achieve departmental targets Ensure cleanliness of work areas Complying with hotel security, fire regulations and all health and safety legislation Complying with local licensing laws Being environmentally aware Assisting other departments wherever necessary and maintaining good working relationships--

Wilmslow High School 01/2006 - 06/2008
Wilmslow, Chesire, United Kingdom
Degree: High School Or Below
Major:maths, business, history, geography, english
Mathematics - B Business Studies – C History - C IT - C

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