Highlights:Manage the planning, inventory and logistics to relocate a production line from different sites within the same city Became a SAP key user for planning and demand Implement projects and planning tools from Germany in our production plants in Mexico

Skills:Demand analyst, SAP, Planner, Production planner, Customer service

Goal:My goal is to be a , where my input and expertize help the company

Customer service supervisor 4/2021 - current
Methode Electronics, Apodaca, Nuevo Leon Mexico
Industry: Automotive
In charge of Ford/VW/Schneider/Tesla customer service team including NA and Overseas
Responsible of Ford Q1 Score, Super G warnings, 8Ds and disputes follow up. Track and follow up of shipments, expedites and inventory levels Track status of new finished good implementation and engineering changes to ensure customer shipments. Tracking and analyzing demand fluctuations, to support MP&L teams. Analyzing sales and the development of demand. Problem-solving of logistics and materials related issues, identifying root causes, possible solutions and impact to the business.--
Customer Service Analyst 7/2019 - 4/2021
Harman Mexico, Juarez, Chihuahua Mexico
Industry: Automotive
In charge of Ford account including production and service parts for NA, Europe and Asia
Ford EDDL and service portal shortage answering, documenting the evidence to support disputes and logistics issues. Super G warnings, 8Ds and disputes answering and follow up. Support automatic ASN implementation trough SAP for Ford. Track status of new finished good implementation and engineering changes.--
Customer Service Specialis 6/2018 - 3/2019
Akwel Automotive, Juarez, Chihuahua Mexico
Industry: Automotive
In charge of customers account including production and service parts for NA, Europe and Asia.
Shipments and expedite follow up and creation. Support SAP implementation on Juarez site. Demand tracking and analysis. Communicating critical part numbers and reporting inventory shortages.--
Finish Good Planner 4/2013 - 6/2018
Robert Bosch Sistemas Automotrices, Juarez, Chihuahua Mexico
Industry: Automotive
Planning the supply of material for all major OEM plants to ensure customer availability of material.
Issuing the delivery and production plant. Analyzing and forecasting sales with all customer accounts. Defining stock profiles to ensure optimum stock levels and product mix. Monitoring delivery performance and assist in resolving supply issues. Liaising with other departments and suppliers to ensure the delivery of products to customers. Follow up daily production schedule, to avoid customer’s shortages and down time. Participate in the implementation of engineering changes and new products. Control and avoidance of finished good obsolescence.--

Tec Milenio 8/2008 - 12/2012
Juarez, Chihuahua, Mexico
Degree: Bachelor's Degree
Major:International Business
Bachelor in international business

Luis Loya Resume