Highlights:-Successfully managed high-volume scheduling and email for C-level executives, streamlining communication and ensuring quick follow-up. -Enhanced our lead-tracking system by automating intake forms to Salesforce, providing real-time, enriched lead data for our sales team and improving first-call success rates. -Implemented efficient CRM updates that reduced manual data entry and improved data accuracy, creating a smoother workflow for the team. -Supported executive decision-making by preparing well-organized reports, presentations, and market insights. -Maintained confidentiality and accuracy in all administrative tasks, from handling sensitive information to conducting research and document preparation.

Skills:calendar management, crm, windows suite, data entry, report generation, administration, travel arrangements, training and onboarding, talent acquisition

Goal:My career goals center on expanding my expertise in remote administrative and executive support, specifically in process improvement and CRM management. I am passionate about streamlining workflows, enhancing communication, and making day-to-day operations more efficient. I aim to contribute my skills to a team where I can have a meaningful impact while continuing to grow in a supportive, forward-thinking environment.

Executive Assistant and Sales Manager 05/2022 - 10/2023
Honest Home Buyers, Mississauga, Ontario Canada
Industry: Real Estate
At Honest Home Buyers, I supported executive leadership as an Executive Assistant and Off-Market Sales Manager, where I streamlined operations by enhancing CRM efficiency, optimizing lead intake processes, and managing calendar scheduling for maximum productivity. I took ownership of Salesforce data management, ensuring that lead information was comprehensive and accurate from the outset. This allowed the sales team to focus on meaningful client interactions rather than administrative updates, ultimately improving client engagement and sales outcomes.
*Provided high-level administrative support, including calendar management, email prioritization, and scheduling. *Led the off-market property acquisition process by managing lead intake, client outreach, and CRM data updates. *Used Salesforce to automate and streamline lead updates for the sales team, improving efficiency and reducing manual data entry. *Coordinated with clients and internal teams to ensure a smooth acquisition process, maintaining confidentiality and professionalism. *Balanced administrative and sales responsibilities to support executive functions and drive business growth effectively. arrangements to optimize time *Collaborated with vendors and service teams to ensure timely deliveries and smooth operations *Provided exceptional customer service, promptly addressing inquiries and leveraging product knowledge to enhance customer satisfaction *Created and managed office systems to efficiently deal with documentation *Utilized Salesforce, Google apps, Zoom, and Zapier, and other productivity tools to streamline operations and improve efficiency--
Administrative Assistant and Sales Advisor 09/2018 - 05/2022
Midas Auto, Mississauga, Ontario Canada
Industry: Automotive
As an Administrative Assistant and Sales Advisor, I supported the business owner with scheduling, client communications, and essential administrative tasks, fostering efficiency in daily operations. I managed client inquiries, coordinated service appointments, and provided accurate quotes, while processing sales and invoicing with precision. By balancing my administrative responsibilities with direct client interactions, I helped enhance customer satisfaction, contributing to a seamless client experience and overall business effectiveness.
*Supported the business owner with scheduling, organizing meetings, and managing day-to-day operations *Delivered high-level customer service, addressing client inquiries and providing expert advice on products and services *Assisted in sales by preparing quotes, managing inventory, and ensuring timely follow-up with potential leads *Maintained accurate records of transactions and communications to enhance operational efficiency *Leveraged strong organizational skills to handle multiple tasks, ensuring smooth business operations *Collaborated with vendors and service teams to ensure timely deliveries and smooth operations *Provided exceptional customer service, promptly addressing inquiries and leveraging product knowledge to enhance customer satisfaction *Supported project management by organizing weekly team meetings, tracking project milestones, and improving overall team communication *Assisted the CEO with scheduling meetings, travel, and appointments--

Father Michael Goetz 09/2011 - 06/2015
mississauga, Ontario, Canada
Degree: High School Or Below
Major:High School Diploma
I graduated from high school in June 2015, where I was actively involved in extracurricular activities, including the debate team and the writing association. I particularly enjoyed my classes in law and business, which sparked my interest in administrative roles and shaped my analytical and communication skills. These experiences not only helped me develop critical thinking and teamwork abilities but also reinforced my passion for pursuing a career in a supportive and dynamic environment.

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