Highlights:Single-handedly looking after the systems for over 120 companies on several occasions in the absence of the company director and keeping up with tickets.

Skills:IT Support, Office 365, Migrations, Disaster Recovery, Active Directory, Administration, Troubleshooting, DHCP, Endpoint Monitoring, Windows Server, Troubleshooting, Network Design, Hardware Repairs, CLI, Windows, OSX

Goal:Manager Level

Associate Network Design Engineer 09/2018 - current
BT, Manchester, England United Kingdom
Industry: Telecommunications
Assisting with Network Design Builds, configuration and implementation of hardware.
• Completing ongoing training modules. • Working on multi-million pound contracts and assisting senior engineers. • Liaising with other employees based worldwide. • Taking part in profit driven projects for the company. • Assisting with Network Design Builds, configuration and implementation of hardware.--
IT Support Technician 12/2016 - 05/2018
Fox Information Technology, Liverpool, England United Kingdom
Industry: Information Technology
Overseeing the IT infrastructure, Cloud operation and Servers for Small to medium-sized enterprises.
• Monitor IT support ticketing system and dealing with any issues that arise. • Remote Assistance or On-site support. • Diagnosing issues and conducting investigations into any faults, failures or performance issues. • Replacing PC/Server Hardware and running updates. • Following Disaster recovery procedures and implementing when necessary. • Providing Anti-Virus installation and Monitoring. • Office 365 Support. • Server Administration (Active Directory, DHCP, SBS Console, Office 365, MS Exchange, SSL). • Being part of server, email and systems Migration projects • Solely taking care of IT related operations for over 120 companies in the absence of the company director.--
Camp Counselor 06/2015 - 09/2018
Sandy Hill Camp & Retreat Center, North East, Maryland United States
Taking care of a group of 8-10 children each week and leading classes such as soccer and on the ropes course.
Facilitating classes on the Ropes course such as Climbing Classes, Zip-Line and High ropes elements. Leading soccer classes to a group of campers’ ages between 8-16 and preparing session plans.--

Edge Hill University 09/2014 - 06/2017
Ormskirk, Lancashire, United Kingdom
Degree: Bachelor's Degree
Major:Computer Networking, Security & Forensics
Obtained a 2:1 Bachelors degree with Honours in Computer Networking, Security & Forensics.

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