Highlights:

Skills:customer, cleaning, front desk, Dishwasher

CUSTOMER SUPPORT 09/2022 - current
INVENTA SHOP, Valinhos, São Paulo Brazil
Industry: SHOP
After-sales support for customers and suppliers Experience with platforms such as: Kustomer, CRM, Shopyfy, Pier8, Bling and Helpdesk. Experience in customer service via: whatsapp phone, instagram / facebook, email and ticket.
After-sales support for customers and suppliers Experience with platforms such as: Kustomer, CRM, Shopyfy, Pier8, Bling and Helpdesk. Experience in customer service via: whatsapp phone, instagram / facebook, email and ticket.--
Customer service agent 03/2022 - 05/2022
Ziluu, Valinhos, São Paulo Brazil
Industry: Sales
Ziluu merged with Inventa.
Attend, provide information and clarifications to pre and post sales customers, via Chat / Whatsapp / Instagram / Facebook. Identify possible customer dissatisfaction, monitor schedules, priorities, deliveries, service level and other possibilities for improvement; Execution of activities in order to contribute to the quality objectives and ensure the effectiveness of the company's processes; Propose analyzes and improvements in the service process; Contribute to compliance with the company's code of conduct, in order to maintain ethics and a good working environment.--
Customer service technician 08/2019 - 02/2022
Suprimed Group, Valinhos, São Paulo Brazil
Industry: Health/Hospital
Group Suprimed- Customer service technician
Attend, provide information and clarifications to pre and post sales customers, via Chat / Whatsapp / Instagram / Facebook. Identify possible customer dissatisfaction, monitor schedules, priorities, deliveries, service level and other possibilities for improvement; Execution of activities in order to contribute to the quality objectives and ensure the effectiveness of the company's processes; Propose analyzes and improvements in the service process; Contribute to compliance with the company's code of conduct, in order to maintain ethics and a good working environment.--

UNINTER 04/2020 - 05/2022
Valinhos, São Paulo, Brazil
Degree: Bachelor's Degree
Major:PROCESS MANAGEMENT
Responsible for managing the processes of planning, organizing, directing and controlling the organizational resources of a company in order to maximize these resources, in order to guarantee the achievement of the organizational objectives of the companies, such as the best cost-benefit ratio in any sector.

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