Highlights:Advocating for Continuous Lifelong Learning. Earning National Board Certification. Sharpening Your Presentation Skills. Improving Classroom Management. Expanding the Role of Parents. Finding a Mentor. Adjusting Your Mindset. Taking Professional Development Course

Skills:Microsoft, Communication, Patience, Creativity, Enthusiasm, Organisation, Empathy, Computer skills, Lesson planning, Critical thinking, Time management, Writing, Reading

Goal:.To obtain a position as an elementary school teacher that will utilize my dedication to children's educational needs and development. . To encourage creativity and higher-order thinking in a way that increases student performance. . To build a long-term career as a middle school teacher in a position that offers opportunities for career growth, and to keep up with cutting-edge teaching technologies. . To obtain a position in special education teaching that will allow me to use my strong passion for student development coupled with skills and experience that will enable me to make a difference.

Membership:An active member in the English Book Club at Yarmouk University for two consecutive years.

Certification:. Bachelor's degree in English Language and Literature from Yarmouk University, Jordan. . Certificate of an active member in the English Book Club at Yarmouk University for two consecutive years.

Honor:. Certificate of an active member in the English Book Club at Yarmouk University for two consecutive years. . Certificate of participation in writing the short story at the level of the Jordanian Ministry of Education schools. . Certificate of participation for the King Abdullah II Award for Physical Fitness at the Jordanian Ministry of Education.

Customer Service 03/2022 - 09/2022
Aramex, Amman, Amman Jordan
Industry: Logustic
Respond and follow-up customer calls to ensure customer satisfaction. Give the best customer centric experience to the customer. Provide personalized indirect customer service by responding to the needs of the each customer Log shipment collection requests. Track customers’ shipments in order to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized. Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
Respond and follow-up customer calls to ensure customer satisfaction. Give the best customer centric experience to the customer. Provide personalized indirect customer service by responding to the needs of the each customer Log shipment collection requests. Track customers’ shipments in order to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized. Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs. Provides products and service information to customers as needed. Answer customers’ general inquiries.--
English Teacher 09/2022 - 12/2022
The Ministry of Education, Irbid, Irbid Jordan
Industry: Education
Organize classroom lectures and coursework Prepare materials and activities Assign homework and interesting exercises Identify students with special requirements and create individualized plans Determine exam and assignment grades Provide feedback based on workload and classroom behavior Keep a record of students’ attendance and grades Research new language teaching methods Manage classroom crises and resolve conflict
Organize classroom lectures and coursework Prepare materials and activities Assign homework and interesting exercises Identify students with special requirements and create individualized plans Determine exam and assignment grades Provide feedback based on workload and classroom behavior Keep a record of students’ attendance and grades Research new language teaching methods Manage classroom crises and resolve conflict Inform parents about their children’s performance Collaborate with teaching staff and administrators to foster a good student experience--

Yarmouk University 09/2017 - 02/2022
Irbid, Irbid, Jordan
Degree: Bachelor's Degree
Major:English Language & Literature
A general program that focuses on the English language, including its history, structure and related communications skills; and the literature and culture of English-speaking peoples.

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