Highlights:

Skills:Network Engineer, Network Administrator, Project Management

Goal:IT Specialist with more than 7 years of experience providing support to Global Companies, maintaining Business´s Infrastructure and Services always available and in Optimum state.

Certification:CCNA

Network Infrastructure Management 09/2013 - current
Xerox, Apodaca, Nuevo Leon Mexico
Industry: ITO
Administrate, Support and maintenance of entire network infrastructure for different Retail clients.
-Project Management -Leverage Support for different Retail Clients -ISO 20000 -Disaster Recovery -Infrastructure Migrations. -Infrastructure Upgrades and Maintenance. -Change Management -Incident Management -SLA -F5 Loadbalancers, ACE. -Cisco ASA 5585, PIX -Cisco Nexus 7000 7k , 5000 5k , 2000 2k. -Switching and Routing. - Accelerator Riverbed . -Wireless WLC , WLS, APs -Solarwinds, Infoblox. -BGP, OSPF, MPLS, Internet Circuits. -Network Security. -VPNs,DNS DHCP. -Vendor Relationship. -Work closely with other teams and techologies to install/troubleshoot solutions like Windows servers, DB, VMWare, EMC and V-blocks.--
Sr Network Engineer 09/2012 - 08/2013
Softtek, Aguascalientes, Aguascalientes Mexico
Industry: IT Services
Administration and Support of all the network infrastructure for an Important developer, marketer, publisher and distributor of video games in the globe.
-Cisco (Switches, Routers, VPN, ASA, Edge, Nexus 7k, 5k, 2k). - VPNs, Security, ACL, VLANs, NAT, Port-Channel, Routing, TACACS,HSRP. -Juniper (SRX, Junos, ScreenOS) Security configuration, VPN (IPsec ,GRE), Policies, Audit. -Citrix Netscalers (Vips, Pools, Monitors, Rules, HA, Routing, Vlans,Certficates). -F5 Loadbalancers (Vips, Pools, Monitors, i-Rules, HA, Routing, Vlans,Certficates). -HP Flex. -Linux -Bastion Hosts, Cyclades, Terminal Servers. -PCI Environment. -Spectrum, Cacti, Arbor, Solarwinds, Infoblox, IPAM, Rancid, WIKI, Confluence. -ITIL, Change Managment and SLA. -ISP and Vendor Support Escalation. -Traffic Analysis and Metrics Reporting. -Support L3 Network Delivery Team. -Process Documentation.--
Network Engineer 11/2010 - 09/2012
Softtek, Aguascalientes, Aguascalientes Mexico
Industry: IT Services
Administration, monitoring and support of all the network infrastructure for a US client in North and Latin-America (Market Research
• Cisco Routers (6500, 3560, 3750 7206VXR), Cisco Switches (2950, 3500) Wireless Access Points (Cisco Aironet AP1231G). • Juniper-Firewalls (ISG1000,SRX, SSG5, 5GT, SSG-140,NS5XT) • Riverbed-Steelhead (3520), Load Balancers F5 (Big IP) ACS, DHCP and DNS. • Administration and support of the monitoring system tools (Solar winds, WUG). • Configuration and support of IPSEC VPNs and SSLVPNs. Administration of IPs. Configuration and support of Vlans, Portchannel, TACACS+ Radius. HSRP. Administrate and support different routing protocols EIGRP. • Escalation to vendors and service providers (AT&T, Verizon, GC, Century Link). • Administration and support of SSL certificates. (Also purchasing process). • Oncall support mode. • ITIL. • Analysis and elaboration of RCA. Planning, implementation and support of new projects that improves the network and the business performance. -Infrastructure migrations.--
IT Specialist 08/2008 - 06/2010
Rockwel Automation, Monterrey, Nuevo Leon Mexico
Industry: Manufacturing
Support Local Area Network segment with heterogeneous computer systems, including multi-user and desktop work systems and network-licensed applications for both Local Area and Wide Area Networks. Add value to a business segment, focusing on business issues,with the proper application of technology and the measurements of all these dimensions.
Administrate and support IT infrastructure, equipment, network, servers, database and applications (licensing). • Administrate and support windows servers 2003(Hardware, OS, Applications, Updates, Backups, connections, active directory) • Configuration and installation of Cisco (Routers, switches and Raritan devices) • Configuration and Support Desktop computers, laptops, ip telephones, mobile phones, printers. • Support SAP applications (windows related issues, accounts, permissions, configuration, and printers). • Resolve issues remotely using (Net meeting, remote desktop, VNC, checkpoint) • Installation support and configuration of Lotus Notes and applications. • Report to IT Management on U.S. Support other IT Leaders from Latin America and US if necessary. • Creation, tracking, routing and resolution of support tickets (HP Open View, Service Manager) • Negotiation with vendors for the acquisition of tools, equipment and supplies. • Administrate backups for both plants in Legato (HP Proliant Machine). • Participate in green belt projects. Constantly improvement with implementation of new projects. • Open network tickets to ISP like TELMEX –Uninet and others. • Responsible of evaluation, acquisition and implementation of new technologies. • Support production line transfers and new projects from US. • Installation of structured cabling in all campus. • Participate in installation of paging system. • Support Bradysoft, Codesoft, RSlinx, Rslogix y DHCP boot, Factory Talk Production.--
Helpdesk Analyst 08/2006 - 08/2008
ACS now Xerox, Monterrey, Nuevo Leon Mexico
Industry: ITO
Provide desktop support to Miller Brewing Company and SAB Miller now Coors all around the world. Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.
Support Miller Brewing Company and Coors users all around the world. • Support and administrate (desktop ,laptops hardware/software/network-wireless, windows-servers) issues • Support and administrate windows servers 2003 remotely (AD services: accounts , domain controllers, Shared Folders, permissions ,printers, RDP) . • Support mobile telephones, blackberry, handhelds, Avaya phones and ipaq). • Support Cisco VPN .Worked with Citrix and Gras connections. • Support email system MS Outlook. • Support SAP applications (windows related issues, accounts, permissions, configuration, printers). • Administrate and support accounts on (Active Directory. LAN, UNIX, SAP, MAINFRAME (CICS, TSO) Platforms. • Monitoring and support Mainframe printers (queues). • Proper Manage of Escalations, bridge calls and follow up on high severity Outages. • Worked under ISO 20000 certification and ITIL procedures. • Creation of support tickets using peregrine application. • Resolve more than 60% of problems at first call • Maintain the SLA of tickets.Improve metrics constantly • Specialized in turn over of clients. • Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest. Customer service and professional/technical standards.--
Desktop Support Technician 01/2006 - 08/2006
Johnson Controls, Ramos Arizpe, Coahuila Mexico
Industry: Automotive
Provide desktop support to all users for Interiors Plant. Support Hardware and computer software, network and telephone system.
• Support users (English /Spanish.) • Support printers and copiers (offices), label printers with bar codes of production lines. • Support desktop computers, laptops, telephone lines, applications and programs also used by the users. • Maintenance of all the IT equipment. • Support computers printers and scanners of the production lines. • Administration and creation of user accounts in Active Directory. • Installation and configuration of Lotus Notes E-mail accounts. • Wiring, support and configuration of the network. • Creation of label formats with bar codes for the production printers. • Support and Connection of Hubs, Switches, Cisco routers and wireless connections. • Preparation of conference rooms (audio, video, networking). • Solve Problems Remotely using Pc Anywhere. • Create a Decision Support System for the plant manager (Visual fox)--
Internship 05/2001 - 09/2001
Solcom Internacional, Monterrey , Nuevo Leon Mexico
Industry: Software Developer
Participate in design and programming of a commercial system in Power Builder. Creation of scripts, store procedures and functions in SQL. Adaptation of windows tools with Power Builder.
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Internship 04/2000 - 08/2000
General Electric, Ramos Arizpe , Coahuila Mexico
Analysis, design and coding of a system oriented to the control of tools and warehouses within the company. Developed in Lotus Notes.
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Universidad Tecnologica de Coahuila 05/1999 - 06/2001
Ramos Arizpe, Coahuila, Mexico
Degree: Associate's Degree
Major:Software Development, Techincal Support.
Installation, supervision, administration and support of the Lotus Notes network of the University. Design and creation of data bases and work flows of Lotus Notes. Software development, web design and multimedia.

Kristian Aguilar Sr Network Engineer