Highlights:* Successfully increased operational efficiency by optimizing resources and streamlining processes at Anex Turkiye. * Promoted to leadership roles multiple times due to outstanding performance in operational management. * Implemented innovative customer satisfaction strategies, resulting in measurable improvements in client retention and feedback. * Managed teams across multiple regions, demonstrating strong leadership and strategic planning skills.

Skills:travel, tourism, operations, supervisor, manager, executive, agency

Goal:To leverage my extensive experience in operations management and tourism to lead global projects, optimize operational efficiencies, and deliver exceptional customer experiences. My goal is to contribute to the growth and success of a forward-thinking organization.

Membership:* Member, Association of Turkish Travel Agencies * Active participant in tourism and operations management seminars and workshops.

Certification:* Ship Agency Authorized Personnel – IMEAK, January 2022 * Health Tourism Management – Association of Turkish Travel Agencies, October 2016 * Package Tour Planning and Costing – Association of Turkish Travel Agencies, September 2016 * Travel Agencies Information Expertise and Foreign Language (English) – Association of * Turkish Travel Agencies, June 2016

Honor:* Honour Student, Atatürk University, Civil Aviation Transportation Administration, 2020 * Recognized for leadership excellence during tenure at TUI AG.

Operations Executive 08/2022 - current
Anex Tour, Aydin, Kusadasi Turkey
Industry: Tourism - Travel
As an Operations Supervisor at Anex Tour, I am responsible for overseeing regional operations, ensuring the effective and efficient execution of all operational processes. I focus on improving operational performance, cost reduction, and team management to enhance customer satisfaction and achieve organizational goals.
In my role as Operations Supervisor, I manage the day-to-day operations, working closely with regional teams to ensure smooth and efficient service delivery. I implement strategic improvements aimed at increasing operational efficiency and aligning resources effectively. I also focus on continuous team development, creating training and mentorship programs to enhance individual and team performance. By focusing on cost optimization and maintaining high-quality standards, I contribute to the company's growth and operational success.--
Shore Excursions & Operations Responsible 02/2020 - 05/2022
Sea Song Tours, Aydin, Kusadasi Turkey
Industry: Tourism - Travel
At Sea Song Tours, I was responsible for managing shore excursions and operations, ensuring customer satisfaction while optimizing operational efficiency. I led the coordination between suppliers, internal teams, and customers to ensure seamless service delivery.
As Operations Responsible, I successfully planned and coordinated shore excursions, managing all aspects of the operations from supplier negotiations to customer interactions. I focused on improving the overall customer experience by developing and implementing innovative solutions to streamline operations. This resulted in a significant increase in customer satisfaction and repeat business. My role also involved handling logistical challenges and ensuring smooth coordination between various departments to meet operational targets.--
Team Leader 03/2017 - 06/2019
Turksat Satellite Communication Cable TV And Operation Inc., Izmir, Turkey
Industry: Communication - Sales
As a Team Leader at Türksat, I managed a team focused on meeting sales and operational goals. I implemented performance management systems, optimized team workflows, and fostered a culture of collaboration and high performance.
In my role as Team Leader, I was responsible for overseeing team operations, ensuring that team members were aligned with both sales and operational objectives. I created and implemented performance management strategies to boost team productivity and engagement. I digitized key operational processes, resulting in a 20% faster workflow. My leadership helped cultivate a high-performance team that consistently exceeded targets, improving overall department efficiency.--
Operations Supervisor 04/2011 - 02/2017
TUI AG, Aydin, Kusadasi Turkey
Industry: Tourism - Travel
As Operations Supervisor at TUI AG, I managed multi-regional operations, ensuring timely deliveries and cost-effective solutions. I worked closely with international teams to meet diverse operational needs and achieve company goals.
I was responsible for overseeing operations across multiple regions, ensuring the seamless execution of services and adherence to company standards. My role included managing relationships with suppliers and other stakeholders, optimizing logistics, and reducing operational costs. I developed and implemented operational excellence programs that improved efficiency and customer loyalty. My work with international teams helped manage cultural differences and ensure that operational goals were met across regions.--
Sales & Marketing Manager 06/2009 - 03/2011
Halikarnas The Club, Mugla, Bodrum Turkey
Industry: Entertainment - Tourism
In my role as Sales Marketing Manager at Halikarnas The Club, I led marketing initiatives that significantly increased customer acquisition and revenue. I created strategic campaigns and partnerships to elevate the brand’s visibility and expand its customer base.
As Sales and Marketing Manager, I developed and executed marketing strategies aimed at expanding the club's clientele and increasing revenue. I organized targeted marketing campaigns that attracted new customers and strengthened relationships with existing ones. Additionally, I established partnerships with local and international brands, increasing the club’s visibility in the market. These efforts resulted in a 25% increase in revenue during my tenure, demonstrating the effectiveness of my marketing strategies.--
Operations Manager 06/2008 - 05/2009
IQ Travel, Aydin, Kusadasi Turkey
Industry: Tourism - Travel
As Operations Manager at IQ Travel, I oversaw all operational processes, ensuring high-quality services were delivered efficiently. I was responsible for managing supplier relationships and implementing cost-saving measures while maintaining service excellence.
In my role as Operations Manager, I coordinated all operational activities, ensuring that services were delivered in a timely, cost-effective manner. I focused on optimizing processes and building strong supplier relationships to reduce costs while maintaining high-quality service. I also developed new systems to improve operational efficiency, which streamlined service delivery and improved customer satisfaction. My leadership ensured that all teams were aligned with the company’s operational goals and standards.--
Operations Responsible 06/2006 - 05/2008
Peninsula Tours, Aydin, Kusadasi Turkey
Industry: Tourism - Travel
As Operations Responsible at Peninsula Tours, I coordinated and optimized tourism operations, ensuring seamless service delivery and enhanced customer experience. I played a key role in managing teams and improving internal processes to drive operational success.
At Peninsula Tours, I was in charge of overseeing tourism operations, ensuring that all services met customer expectations. I managed the logistics, coordinated with suppliers, and ensured that all tours were executed flawlessly. By optimizing internal processes and improving team collaboration, I was able to streamline operations, which resulted in a more efficient service delivery. I also used customer feedback to identify areas for improvement, contributing to continuous process enhancements.--

Karsiyaka Anatolian Trade Vocational High School 09/1996 - 06/2000
Izmir, , Turkey
Degree: High School Or Below
Major:Foreign Trade
Graduated from Karsiyaka Anatolian Trade Vocational High School with a focus on Foreign Trade. This education laid the groundwork for my understanding of international business, trade regulations, and global market dynamics. It provided me with a solid foundation in commerce and trade, which has been valuable throughout my career in operations and logistics.

Login to view resume: KORAY DAYAN -