Highlights:I am Human Resource and Administrative Professional with over 15 years of comprehensive experience in HR management, compliance, and administrative functions across diverse sectors. Skilled in optimizing and aligning resources, enhancing workforce strategies, and fostering employee engagement to meet organizational goals. Demonstrates strong leadership, policy development, recruitment expertise and commitment to best HR practices. Seeking a dynamic role within a progressive organization to leverage HR expertise and achieve impactful outcomes.

Skills:Recruitment, Project Management, Talent acquisition, Employee relations, Policy deavelopment and implementation, Team Management, Performance Management, Problem Solving, Organizational Development, Training and Development, Communication and Interpersonal skills, Compensation and Benefit Management

Goal:Seeking to grow my career by taking up a leading role in HR by working on new HR processes and policies coupled with their implementation.

Membership:Member, Institute of Human Resource Professionals (IHRM) Kenya - Membership No. IHRM 014136

Certification:Certified Human Resource Professional(Ongoing) – College of Human Resource Certificate of Proficiency in Insurance

Honor:Bachelor of Business Administration -Human Resource Management Diploma in Information Studies

HUMAN RESOURCE/ CONTROLS AND COMPLIANCE ASSOCIATE January 2022 - September 2022
Palladium Group Kenya, Nairobi, Kenya Kenya
Industry: Information Technology
Ensured that policies and procedures were being followed by staff.
Conducted thorough risk assessments on organizational processes, implementing effective risk responses and control procedures to enhance compliance. Collaborated with stakeholders to address process weaknesses, leading to improved operational efficiency and compliance. Ensured audit standards were met and facilitated the implementation of key audit recommendations. Streamlined procurement review processes, achieving a 20% reduction in processing time and reinforcing regulatory compliance. Managed the staffing process from recruitment to probation, ensuring alignment with organizational policies and compliance. Regularly updated job descriptions, policies, and procedures to keep the organization aligned with regulatory changes. Implemented effective document management in the HR Information Management System, improving accessibility and record accuracy. Monitored statutory contributions and payroll information, achieving accuracy and timeliness in submissions. Developed training materials and supported performance management, enhancing staff development and organizational growth.--
HUMAN RESOURCE & ADMINISTRATION ASSOCIATE October 2022 - current
Palladium Group Kenya, Nairobi, Kenya Kenya
Industry: Information Technology
In my current role as Human Resource & Administration Associate, I have successfully managed end-to-end recruitment, enhancing candidate sourcing and retention. I implemented structured onboarding programs and professional development initiatives that increased new hire satisfaction and supported employee growth. My experience also includes resolving complex employee relations issues, driving process improvements in benefits administration, and coordinating performance management processes to align employee objectives with organizational goals.
Successfully managed the full recruitment cycle, significantly improving the efficiency of the hiring process through enhanced sourcing strategies and candidate engagement. Implemented a structured onboarding program that increased new hire satisfaction and reduced turnover in the first 90 days. Promoted and facilitated over 10 professional development workshops and training sessions, resulting in increased employee participation and positive feedback. Resolved employee conflict situations, fostering a more harmonious workplace environment and enhancing overall employee satisfaction. Developed an efficient leave tracking system that improved compliance with leave policies and streamlined processing times for leave requests. Coordinated the annual staff appraisal process, leading to improvements in employee performance ratings and alignment with organizational goals. Prepared and verified monthly payroll data with high accuracy, minimizing discrepancies and ensuring timely payments to all staff. Improved staff--
HUMAN RESOURCE MANAGER October 2018 - December 2022
mHealth Kenya, Nairobi, Kenya Kenya
Industry: Information Technology
HUMAN RESOURCE MANAGER
Reduced time-to-hire by implementing efficient recruitment procedures, enabling faster filling of key positions both locally and internationally. Ensured 100% compliance in contract renewals and updated staff contracts, maintaining alignment with organizational policies and reducing legal risks. Spearheaded regular reviews and updates of HR policies, ensuring the organization remained compliant with the latest regulations and technology advancements. Partnered with the finance team to achieve a 99% accuracy rate in payroll submissions. Conducted thorough probation reviews, improving onboarding processes and achieving a 95% success rate in transitioning new hires to permanent staff. Led the planning and coordination of staff training sessions, achieving a 90% attendance rate and improving staff skills and productivity. Conducted comprehensive HR file audits and supported management during annual audits and Business Systems Audit (BSA), resulting in zero non-compliance findings. Coordinated timely performance appraisals, enhancing feedback processes and boosting employee engagement and productivity by 15%. Collaborated with insurance brokers to ensure smooth handling of health benefit updates.--
Human Resource Manager June 2017 - October 2018
mHealth Kenya, Nairobi, Kenya Kenya
Industry: Information Technology
HUMAN RESOURCE & ADMINISTRATION OFFICER
Reduced recruitment cycle time by 25% through efficient interview scheduling and onboarding processes, significantly improving talent acquisition. Improved HR data accuracy by implementing a dual system of electronic and physical records, ensuring compliance during audits. Achieved a high on-time submission rate of timesheets, facilitating smooth financial reconciliations and accurate payroll processing. Developed and maintained an efficient leave tracking system, ensuring accurate leave balances and minimizing disruptions to operations. Enhanced the onboarding process using a detailed checklist. Implemented initiatives to boost employee satisfaction, leading to increased employee engagement. Conducted regular safety audits and training, maintaining a safe workplace with zero incidents. Streamlined benefits administration, improving response times for employee queries and ensuring accurate benefit enrollments. Coordinated board and staff meetings, enhancing meeting efficiency and ensuring compliance with organizational policies.--

University of Nairobi 01/ 2000 - 12/ 2002
Nairobi, Kenya, Kenya
Degree: Professional Degree
Major:Information Studies
Undertook a diploma in information studies

Login to view resume: Zipporah Kinyoe Resume - cv