Highlights:

Skills:multitasking, computer science, communication and team work, customer relationship management, problem solving, technical troubleshooting, project management, sales, negotiation, time management, Apple Certified, change management, IT support

Certification:In addition to my professional experience, I hold two bachelor's degrees—one in Information Technology and the other in English Literature. I also hold a Master of Project Management from Vienna University of Economics and Business and pursuing my PhD in Economics and Management at Comenius University in Bratislava, Slovakia.

Advanced Technical Support 10/2021 - current
AT&T, Bratislava, Slovakia
Industry: Telecommunication
I have been working in AT&T since Oct, 2021 and have held numerous roles within the company and currently got promoted as an Advanced Technical Support handling three different lines of businesses.
- Delivering technical support by resolving escalated issues. - Coordinating solutions and ensuring customer satisfaction by handling three different line of businesses, Fiber, Mobility, Internet AIR for AT&T converged services. - Diagnosing, resolving and following up on complex technical issues for network components, modems, TVs, landlines, PCs, laptops, fixed wireless home internet, mobile phones, tablets, smart watches, accessories, hotspots, phone plans, 5G network and other related equipment. - Providing clear effective communication to customers, handling escalations and supporting tier II representatives and technicians. - Documenting and reporting by maintaining detailed records of interactions and resolutions ensuring accurate documentation for continuous improvement. - Collaborating and continuous improvement by working closely with other departments to resolve issues and recommend operational improvements.--

Vienna University of Economics 10/2019 - 11/2021
Vienna, , Austria
Degree: Master's Degree
Major:project management
I hold two bachelor's degrees—one in Information Technology and the other in English Literature. I also hold a master of Project Management from Vienna University of Economics and Business and pursuing my PhD in Economics and Management at Comenius University in Bratislava, Slovakia.

Login to view resume: Ms. Khadijeh Abdollahi's CV -