Highlights:

Skills:

Goal:Above average typing speed with ability to work on more than one windows. Quick thinker with ability to multitask. Customer focused and self starter. Constant learner and commits with passion. Positive attitude and attention to detail. Microsoft office literate. Flexible and adaptive to changing technologies and work environments.

Live Chat Agent 01/2022 - 05/2023
Alorica, Manila, Philippines Philippines
Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Properly directed inbound chat queues to improve call flow. Researched, calmed, and rapidly resolved client conflicts to prevent loss of business sales.
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Back Office Agent 05/2019 - 11/2020
Magellan Solutions Outsourcing Inc., Manila, Philippines
Reviewed reports in English Ensured that reports are grammatically correct Ensured that anonymity and confidentiality is provided – where required Assessed urgency and sensitivity of information Listened to recorded calls and place them in selected category Transcribed and summarized recorded conversation
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Office Assistant 12/2013 - 02/2014
Self-Reliance Services, , Philippines
Provided quality clerical support through data entry and document management Organized team workload and prioritized tasks to streamline office functions in a deadline-driven environment Managed office activities by maintaining communication between clients, tracking records, and filing all documents Delivered expert clerical support by efficiently handling a wide range of routine and special requirements
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Systems Technology Institute 08/2011 - 04/2014
, , Philippines
Degree: Bachelor's Degree
Major:Business Management
Bachelor of Science in Business Management

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