Highlights:? Optimized systems through performance tuning to eradicate single points of failure and boost system uptime from 97.5% to 99%. ? Led Duo 2 Factor Authentication project; Licensing, coordinating staff to roll out project for over 700 users without exceeding the budget while meeting timelines.

Skills:Windows Server and System Administration, Firewalls, Cyber-security, E-Mail Systems: Archiving and Client configuration, Networking, Routing protocols (OSPF, EIGRP, VLAN), Backup & Restore Systems (VEAM), Virtualization (Hyper-V,Vmware, Citrix), Antivirus (Trend Micro & Mcafee), Business Continuity & Data Integrity, Computer hardware & VOIP / Telephony systems, Web servers (Linux Apache, IIS), High Availability & Load Balancing (Netscaler), System Centre Management (SCCM, SCOM), Asset Management, Inventory & Procurement, System Monitoring, Performance, Design and Tuning, Good written and oral communication skills, Proven analytical and problem solving abilities

Goal:Microsoft Certified Systems Admin with 5 years of experience. Seeking to secure employment with a reputable company, where I can apply my skill set and professional background to maximize growth and slash costs. Dedicated to enhancing my knowledge about new and emerging trends in the IT sector.

Certification:MCSA MCP

System Administrator 02/2018 - 09/2019
Wingenius, Toronto, Ontario Canada
Industry: IT Consulting
Systems administration
? DevOps: Span up 30+ servers; confirmed application(s) and settings installed via configuration management were tested for ongoing development before placement in production. ? Designed and programmed advanced components in an Exchange Server 2016 deployment such as site resiliency, advanced security, compliance, archiving, and discovery solutions. ? Executed MS Office 365 Cloud migrations - remediation, moved data, assigned licenses 2013/2016 versions. ? Inspecting mail flow issues and managing Exchange 2010/2013/2016 in a large, on-premise, clustered enterprise environment. ? Identified vulnerabilities through research and manually testing infrastructure security to diagnose any OS issues. ? Optimized systems through performance tuning to eradicate single points of failure and boost system uptime from 97.5% to 99%. ? Implemented and updated LAN/WAN, VPN, NAT policies and security management to allow user’s on the intranet and offsite access to internal resources doubling productivity. ? Engineered RAID 6 on EMC SAN in data center for performance and reliability. ? Salvaged 20 Gb of data using VEEAM after being compromised to restore previous snapshots.--
Technical Support 01/2015 - 04/2015
Innovative Vision, Toronto, Ontario Canada
Industry: Electronics
Tech support for eReaders and library databases
? Handled customer service for kobo eReaders and tablets and other platforms such as Blackberry, Android, IOS systems that run the kobo app. ? Revamped customer satisfaction ratings from by 30% during 4 month period working in a fast paced environment. ? Overcame syncing and missing purchases issues of eBooks by cross-checking legacy and current system database saving users $100’s of dollars while staying within company regulations. ? Exceeded in assisting clients by building rapport with supervisors; gaining tips and information to minimize escalation by 25%.--
IT Support Specialist 04/2015 - 01/2018
CBI Health Group, Toronto, Ontario Canada
Industry: Health Care
Tier 2 Support
? Published applications and desktops though Xenapp and Xendesktop in the Citrix environment. ? Telecommunications: Facilitated Mobicontrol and utilized it to push policies and dissect client’s mobile phones. ? Attained 35% efficiency in supporting 3rd party and inbuilt healthcare applications by recommending software requirements and assisting with instructional software upgrades. ? Oversaw operating system(s); Exchange and Active Directory while performing best practices. ? Hardware troubleshooting for technical specifications of desktops, laptops, WYSE thin terminals; sparing $1000’s of dollars on vendor services and replacement costs. ? Maximized remote desktop and Bomgar tool to provide remote sessions, dwindling average call time by 15-20 minutes. ? Restructured shared documentation by introducing SharePoint to better assist our IT service management process. ? Utilized JIRA ticketing system to log, escalate and update tickets for references and procedures to shrink the problem life cycle by 50%. ? Ensured systems continuity by providing flexible after hours and On-call service. ? Project Management: Led Duo 2 Factor Authentication project; Licensing, coordinating staff to roll out project for over 700 users without exceeding the budget while meeting timelines.--
Computer Lab Assistant 08/2012 - 02/2013
Seneca College, Toronto, Ontario Canada
Industry: Educational
Computer lab assistant
? Intrusion Detection / Network Security: Performed security maintenance to monitor nodes, ports and services for vulnerability via installation of Nessus scanner and Mcafee anti-virus. ? Established VPN to allow students remote access to use network resources shortening lab time completion by 50%. ? Assisted students finish projects consisting of network topologies (TCP/IP) running cohesively with DNS & DHCP servers. ? Accountable for ensuring Hyper-V, Active Directory and group policy labs were completed successfully cutting professor’s lab class by 30 minutes. ? Resolved bandwidth issues through network reconfigurations increasing up-time by 99.8%. ? Utilized Powershell scripting to facilitate task automation and pull queries for AD user accounts.--
Help Desk Intern 09/2006 - 02/2007
United Nations, Arusha, Arusha Region Tanzania
Industry: Government
Help desk
? Analysis of AD topology and resolving site replication issues through reliable infrastructure planning. ? Substantially decreased workstation set-up time by 50% through ISO disk-cloning procedure, implementing OS and security properties on Windows 7 and Windows XP. ? Contacted ISP’s to troubleshoot internet connectivity issues regarding SLA’s to shorten network’s downtime. ? Network Administration / Equipment Installation: Deployed switches and routers to replace aging network hardware as well as reporting current operational status of the intranet. ? Initiated daily system state backups of databases off-hours to lower heavy load on network and prep for lower disaster recovery times in order to reduce impact. ? Researching industry trends and product(s) with a primary focus on preventative maintenance to integrate with our company’s standard operating procedures.--

Seneca College 08/2010 - 03/2014
Toronto, Ontario, Canada
Degree: Associate's Degree
Major:Computer Systems Technology
This three-year advanced diploma program provides you with knowledge and technical skills in networking and computer system administration. Built on partnerships with industry experts like Cisco, IBM, and Microsoft, our curriculum prepares students to specialize in security, physical and logical network design, as well as enterprise management. This program is comprised of practical courses focusing on hands-on training with computer programs in specialty labs.

System Administrator