Highlights:Successfully provided comprehensive IT support to over 200 clients, ensuring minimal downtime and optimal system performance. Managed and maintained company networks and IT infrastructure, demonstrating expertise in troubleshooting, hardware installation, and software support. Led multiple IT projects, including LAN installations, while delivering effective training sessions to staff. Consistently recognized for excellent customer service, problem-solving skills, and the ability to implement proactive solutions that improved system reliability and user satisfaction.

Skills:Networking: LAN/WAN installation, TCP/IP, DNS, DHC, Networking: LAN/WAN installation, TCP/IP, DNS, DHC

Goal:To leverage my extensive experience in IT support, network management, and customer service to excel as an IT Technician. I aim to continuously expand my technical expertise, stay updated with emerging technologies, and contribute to enhancing organizational efficiency. My goal is to advance into senior IT roles, such as Systems Administrator or IT Manager, where I can lead projects, mentor colleagues, and drive innovative IT solutions that align with business objectives.

Membership:1. Ethiopian Information Technology Professional Association (EITPA) 2. IEEE Computer Society 3. Association for Computing Machinery (ACM) 4. Information Systems Audit and Control Association (ISACA) 5. Cisco Networking Academy (if you've taken Cisco certifications) 6. CompTIA IT Professional Membership 7. IT Professionals Association of Ethiopia (if available)

Certification:LAN INSTALLATION

Honor:LAN INSTALLATION

IT Technicians and support officers 12/2019 - 12/2024
Kebede Alemu Eticha, Adama, Oromia Ethiopia
Industry: Geda Digital information Technology solution SC
Success-driven and results-oriented IT professional with extensive experience in computer system troubleshooting, managing and supporting staff, Active Directory user management, helpdesk systems, Microsoft 365 management, and Windows 10 and 11 administration. Proficient in system troubleshooting, various technologies, and networking (LAN, WAN, Wi-Fi, DHCP, DNS). Skilled in security measures such as Windows Firewall, Windows Defender, anti-malware solutions, VPN, and proxy server management, while consistently providing exceptional customer service.
IT Support Specialist Adama, Oromia, Ethiopia I have over four years of professional experience at Geda Digital Information Technology Solutions (GDITS) as an IT Technician and Professional IT Support Officer. In these roles, I have: Technical Support: Provided comprehensive IT support to over 200 clients, troubleshooting hardware and software issues efficiently, and ensuring minimal downtime. System Maintenance: Managed and maintained company networks, servers, and IT infrastructure, implementing upgrades and patches to ensure optimal performance and security. User Training: Conducted training sessions for staff on new software and systems, enhancing overall productivity and user proficiency. Project Management: Led various IT projects, including the deployment of new systems and the implementation of cyber security measures, completed on time and within budget. Customer Service: Delivered exceptional customer service by addressing client needs promptly and professionally, leading to a 95% satisfaction rate. My experience at GDITS has equipped me with a strong technical skill set, effective problem-solving abilities, and a commitment to providing top-notch IT support.--

Mattu university 10/22/2016 - 05/2019
Mattu city , Oromia , Ethiopia
Degree: Bachelor's Degree
Major:Information Technology
Minor:Information Technology
I hold a Bachelor of Science in Information Technology from Mattu University, where I graduated with a CGPA of 3.58. Prior to this, I earned a Bachelor of Science in Information Technology from Mattu University, achieving a CGPA of 3.58. My academic background has equipped me with strong technical knowledge, problem-solving skills, and a solid foundation in IT concepts, systems, and solutions. Additionally, I have obtained a LAN Installation Certificate, further strengthening my practical expertise in networking and infrastructure management.

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