Highlights:

Skills:

Guest Service Associate 03/2023 - current
Astoria Vacation and Leisure Club Inc., , Philippines
Industry: Hotel
• Front line of help for guests when they enter the hotel.
• Handle customer complaints, provide appropriate solutions and alternatives with fast transaction; follow up to ensure resolution • Communicating with guests through various channels. • Resolve guests’ concerns and answer their inquiries with the right information. • Answer the phone and make booking reservations, take and distribute messages or mail and redirect calls. • Ability to multi-task, prioritize, and manage time effectively. • Meet and greet the guests; answer enquiries by telephone or in person to the desk. Assist the members, guests and visitors with the right and friendly way.--

Far Eastern University 06/2016 - 07/2019
, , Philippines
Degree: Bachelor's Degree
Major:Hotel and Restaurant Management
Dean’s Lister

Liwanag, Kate