Highlights:• Leading the entire Converge Operation, Citrix & Converge Engineering team • My recent achievements as Technical Lead Converged Infra & Citrix-CloudMS: • CDW 2023 - Summit Award for the best performer of the year • Sirius 2022 - Above And Beyond Award for outstanding contribution to Managed Services • Sirius 2021 - Above And Beyond Award for outstanding contribution to Managed Services • FedEx/TNT Customer High Fliers Award 2018: Maintaining the NetScaler environment without Vulnerability. • DXC Technology High Fliers Award 2018: Playing a key role in planning and upgrading NetScaler Environment. • DXC Technology SPOT Award 2018: Building a culture of appreciation and recognition • DXC Technology Certificate of Appreciation 2018: Significant contribution to the Citrix service restoration and handling of the operational issues and collaboration with regional customer counterparts. 1. Successfully Upgraded NetScaler 10.X to NetScaler 11.x, 12.x, 13.x 2. Worked on Complete Major Citrix Environment Recovery and restoration from Petya Outbreak 3. Successfully planned and implemented Citrix Storefront load balancing 4. Successfully planned and implemented Citrix Delivery controller load balancing 5. Successfully planned and implemented Citrix PVS 7.x 6. Successfully planned and implemented Citrix XenDesktop 7.x 7. Successfully planned and implemented Citrix PVS 7.x load balancing 8. Successfully planned and migrated Legacy Citrix farm to XenDesktop 7.x • Credentials of securing the "Phalanx Award" for Operational excellence and quality award winner for 2011 at Client: Logica Pvt. Ltd. • Played a pivotal role in providing Citrix/VMware support for more than 3000 servers including PVS, XenApp Servers, VMware ESX Servers, Hard Build Servers, and Virtual Server machines Specialties: Citrix XenApp/XenDesktop/PVS/NetScaler, VMware, Nutanix, HyperV & Windows

Skills:XenApp, XenDesktop, Citrix ADC, Citrix Cloud, Citrix Provisioning Services (PVS), Citrix Machine Creation Services (MCS), Citrix StoreFront, VMware vSphere, VMware ESXi, VMware vCenter, Nutanix Acropolis (AHV), Virtualization, Infrastructure Management, System Administration, Troubleshooting and Optimization, Nutanix, Windows Server (2012, 2016, 2019), Group Policy Management (GPO), People Management

Goal:Citrix XenApp/XenDesktop/PVS/NetScaler, VMware, Nutanix, HyperV & Windows

Certification:PRINCE2 Certified, ITIL V3 Certified, Microsoft Certified Technology Specialist, VMware Certified Professional Datacenter Virtualization, Zerto Certified Administrator, VMware Certified Associate Data Center Virtualization, Citrix Certified Administrator XD 5/7, ControlUp Certified Administrator

Honor:• My recent achievements as Technical Lead Converged Infra & Citrix-CloudMS: • CDW 2023 - Summit Award for the best performer of the year • Sirius 2022 - Above And Beyond Award for outstanding contribution to Managed Services • Sirius 2021 - Above And Beyond Award for outstanding contribution to Managed Services • FedEx/TNT Customer High Fliers Award 2018: Maintaining the NetScaler environment without Vulnerability. • DXC Technology High Fliers Award 2018: Playing a key role in planning and upgrading NetScaler Environment. • DXC Technology SPOT Award 2018: Building a culture of appreciation and recognition • DXC Technology Certificate of Appreciation 2018: Significant contribution to the Citrix service restoration and handling of the operational issues and collaboration with regional customer counterparts. • Credentials of securing the "Phalanx Award" for Operational excellence and quality award winner for 2011 at Client: Logica Pvt. Ltd.

Senior Technical Lead (Citrix - XenDesktop, Netscaler ADC, Nutanix, Vmware) 12/2018 - current
CDW Corporation (Company Merger: CDW & Sirius Computer Solutions), , India
Industry: IT
CDW
• Managing and leading a team with expertise on Citrix, Vmware, Nutanix, Cisco UCS • Providing Escalated/Priority Incident Management/Problem Management • Analyzing the existing environment and providing upgrade solution to client • Managing and maintaining On-premises and Cloud based Citrix VDI Environment • Technically mentoring and doing people management • Handling critical and short-term technical project management • Addressing priority vulnerabilities and upgrade solutions--
Citrix L3 Administrator 04/2016 - 12/2018
DXC Technology (Company Merger: CSC & Hewlett Packard Enterprises), , India
Industry: IT
DXC
• Recovered the complete environment and stabilized customer production post PETYA OUTBREAK • Spearheading efforts as a Senior Citrix Specialist Handling L3 Support for Citrix Environment • Deftly involved in a wide spectrum of activities involving: o Problem Management o Change Management o Handling Escalations o Involved in NetScaler Transition • Responsible for managing 8000+ Windows servers in Citrix/VMware setup for L3 Citrix/VM Support & handling troubleshooting activity pertaining to Citrix published apps related issues. Handling incidents related to Citrix Published Apps, NetScaler, VDI • Handling priority incidents related to Citrix environment while creating problem tickets on repeated incidents. Responding and Resolving Incidents and Service calls within the SLA and managing Process and procedures required to ensure effective 24/7 support. Creating Change task for any upgrade or change if the setup requires. • Responding to Customer requests through Service Management, Change Management and working with Incident in Incident Management by following ITIL V3. • Efficiently analyzing root cause of failures and evolving breakdown solutions within minimum turnaround time while minimizing recurrences of missed Service Level issues. • Reviewing, streamlining, improving and recommending changes to systems and procedures to promote accuracy of information and efficiency in processing while maintaining appropriate internal controls.--
Technical Specialist 05/2014 - 04/2016
HCL Technologies PVT LTD, , India
Industry: IT
HCL
• Spearheading efforts as a Senior Technical Specialist Handling L3 Support for Citrix Environment • Deftly involved in a wide spectrum of activities involving: o Installation and configuration Presentation Server 4/4.5, Citrix XenApp 5, XenApp 6.5, XenDesktop 7.x o Installing and publishing applications in Citrix environment o Planned and Migrated XenApp5 to XenDesktop 7.x o Setting up, configuring and managing Citrix Licensing o Creating and maintaining VMware Virtual machines o Implemented EdgeSight 5.3, XenDesktop 7.x, PVS 7.x • Responsible for managing 1200+ servers in Citrix/VMware setup for L3 Citrix/VM Support & handling troubleshooting activity pertaining to Citrix published apps related issues. Handling incidents related to Citrix Published Apps, PVS • Defining various policies in Citrix and applying them to the servers in the Citrix Farm to provide enhanced service. Maintaining the servers with latest updates and patches. • Administering server operating system Windows 2003, 2008, 2008 R2, 2012 • Handling priority incidents related to Citrix environment while creating problem tickets on repeated incidents. Responding and Resolving Incidents and Service calls within the SLA and managing Process and procedures required to ensure effective 24/7 support. Creating Change task for any upgrade or change if the setup requires. • Responding to Customer requests through Service Management, Change Management and working with Incident in Incident Management by following ITIL V3. • Efficiently analyzing root cause of failures and evolving breakdown solutions within minimum turnaround time while minimizing recurrences of missed Service Level issues. • Reviewing, streamlining, improving and recommending changes to systems and procedures to promote accuracy of information and efficiency in processing while maintaining appropriate internal controls.--
I.T.Analyst (Citrix - Presentation Server 4.5, XenApp 6.5, XenApp 5, VMware ESX4) 01/2013 - 03/2014
TATA Consultancy Services, , India
Industry: IT
TCS
• Spearheading efforts as a Technical Support Handling and managing a team with distributed resources to ensure timely delivery of the project and resolve team conflicts as and when required. • Deftly involved in a wide spectrum of activities involving: o Installation and configuration Presentation Server 4.5, Citrix XenApp 5, XenApp 6.5 o Installing and publishing applications in Citrix environment o Setting up and configuring streamed Applications, Streaming Profiler o Setting up, configuring and managing Citrix Licensing. o Creating and maintaining VMware Virtual machines • Responsible for managing 6000+ servers in Citrix/VMware setup for L2 Citrix/VM Support & handling troubleshooting activity pertaining to Citrix published apps related issues. Handling incidents related to Citrix Published Apps, PVS • Defining various policies in Citrix and applying them to the servers in the Citrix Farm to provide enhanced service. Maintaining the servers with latest updates and patches. • Administering server operating system Windows 2003, 2008, 2008 R2 • Handling priority incidents related to Citrix environment while creating problem tickets on repeated incidents. Responding and Resolving Incidents and Service calls within the SLA and managing Process and procedures required to ensure effective 24/7 support. Creating Change task for any upgrade or change if the setup requires. • Responding to Customer requests through Service Management, Change Management and working with Incident in Incident Management by following ITIL V3. • Efficiently analyzing root cause of failures and evolving breakdown solutions within minimum turnaround time while minimizing recurrences of missed Service Level issues. • Reviewing, streamlining, improving and recommending changes to systems and procedures to promote accuracy of information and efficiency in processing while maintaining appropriate internal controls.--
Wintel System Administrator (Citrix - XenApp 6.5, XenApp 5, VMware) 03/2010 - 01/2013
Helios & Matheson/Datacore Technologies Pvt Ltd, , India
Industry: IT
Client: Logica Pvt Ltd
• Spearheading efforts as a Technical Support SPOC and managing a team of 25 members from different stream of support. Handling and managing a team with distributed resources to ensure timely delivery of the project and resolve team conflicts as and when required. • Deftly involved in a wide spectrum of activities involving: o Installation and configuration Citrix XenApp 5, XenApp 6.5 o Installing and publishing applications in Citrix environment o Setting up and configuring streamed Applications, Streaming Profiler o Creating and maintaining VMware Virtual machines o Setting up, configuring and managing Citrix Licensing. • Responsible for managing 750+ servers in Wintel setup for L1 & L2 Citrix Support & handling troubleshooting activity pertaining to Citrix profile related issues. Handling incidents related to Citrix, VMware, Windows, AD & Backup. • Defining various policies in Citrix and applying them to the servers in the Citrix Farm to provide enhanced service. Maintaining the servers with latest updates and patches. • Administering server operating system Windows 2000, 2003, 2008, 2008 R2; analyzing the 6008 issues and finding root cause. Analyzing IBM Management Console, HP Management Console for any errors or warnings. • Handling priority incidents related to windows environment while creating problem tickets on repeated incidents. Responding and Resolving Incidents and Service calls within the SLA and managing Process and procedures required to ensure effective 24/7 support. Creating Change task for any upgrade or change if the setup requires. • Responding to Customer requests through Service Management, Change Management and working with Incident in Incident Management by following ITIL V3. • Efficiently analyzing root cause of failures and evolving breakdown solutions within minimum turnaround time while minimizing recurrences of missed Service Level issues. • Reviewing, streamlining, improving and recommending changes to systems and procedures to promote accuracy of information and efficiency in processing while maintaining appropriate internal controls.--
Desktop Support Engineer (Desktop Level 2 / Server Level 1 (Windows)) 07/2009 - 03/2010
Talent Maximus, , India
Industry: IT
Client: 7Strata, Fullerton securities, Tata communications, Amada, Liba, Callezee, Talent Maximus, Virgin Mobile
• Spearheaded efforts across Microsoft Security Patch Management for all Windows servers and clients while maintaining, monitoring and optimizing system performance • Involved in the entire gamut of activities viz., Installation / Configuration & Management of Windows 98, NT, 2000, 2003 & XP; updating and maintaining Antivirus Server and creating & maintaining user accounts in Active Directory. • Monitored IT support including troubleshooting Desktop, System Hardware, Printer & Scanner issues; repairing of computers, laptops, printers; network troubleshooting and inventory management. • Configured User mail accounts in Outlook Express, MS Outlook and involved in troubleshooting mail issues, Server/Desktop issues remotely through UVNC, DamWare, WinVNC, Net Meeting and Microsoft RDP. • Handled escalated tickets from Level 1 engineers related to Desktop issues; identified technical issues and troubleshot supporting issues related to clients Desktop and Server remotely through utilities • Ensured technical solutions are designed for performance, reliability, scalability, maintainability, supportability and business continuity while leveraging industry’s best practices.--
Customer Support Engineer (Desktop Support / Server Level 1) 05/2008 - 06/2009
Care IT Solutions, , India
Industry: IT
Client: WIPRO INFOTEC
• Steered efforts across Installation / Configuration & Management of Windows 98,NT,2000,2003 & XP; configuration of DNS, DHCP; Microsoft Security Patch Management for all Windows servers and clients • Configured and maintained MDEAMON mail server; managed and created Account and Mail box in MDEAMON mail server. Configured user mail accounts in Outlook Express, MS Outlook and troubleshooting mail issues. • Involved in troubleshooting an entire array of functions including System Hardware, Printer & Scanner issues; desktop issues remotely through VNC & TeamViewer. • Instrumental in handling Backup / Maintaining File Server; Updating and Maintaining Antivirus Server; Updating client Antivirus and scanning client systems by scheduling. • Collaborated with the team members and senior management to maintain a continuous stream of information regarding the project status and progress.--
Customer Support Engineer 07/2006 - 07/2007
HTMT GLOBAL SOLUTIONS, , India
Industry: IT
Client: Airtel
• Provided Technical Based High End Voice support guiding Clients for Software installation while working as shift lead in the team. Involved in setting up an Internet connection through modem, configuring GPRS Connectivity while managing client software related issues. • Involved in troubleshooting a wide spectrum of functions including mobile technology and LAN connectivity issues. • Resolved customer issues/queries, provided first time resolution, handled escalated issues and maintained highest standards of customer service giving preference to customer satisfaction & promptly resolved problems & concerns.--

A.M. Jain College affiliated to Madras University in Chennai, Tamil Nadu, India 03/2003 - 04/2006
, , India
Degree: Bachelor's Degree
Major:Computer Science
B.Sc. (Computer Science)

Citrix Administrator Converge, Citrix, XenApp, XenDesktop, Citrix ADC, NetScaler, Vmware, Vsphere, Nutanix, Windows, Servers, Virtualization, Citrix Cloud, DAAS