Highlights:

Skills:

Marking Support Manager 03/2015 - current
AQA Education, Manchester, United Kingdom
AQA is an awarding body in England, Wales and Northern Ireland. It compiles specifications and holds examinations in various subjects at GCSE, AS and A-Level, and offers vocational qualifications. Lead the relationship between Operations, senior associates and the Qualifications Division for a subset of the teams’ product portfolio. Own major processes that underpin the successful completion of marking (eg re-marks, supplier series planning, new product implementation) whilst leading the internal engagement for e-Marking roll-out.
Leadership – Exemplified the behaviours, and values AQA wish to be famous for, guiding the team through consistently demonstrating these values and behaviours. Customer service – Built exceptional relationships with our internal and external customers, managing the team in consistently delivering a best in class service that meets our customers’ needs. Performance – Ensuring effective learning and development is in place across the team and proactively managing underperformance. Relationships – Being the lead contact between Operations and stakeholders for a subset of the product portfolio. Ensuring the team delivers on promises to further build relationships. Planning – Plan for, and deliver, critical activities that support completion of marking (recruitment and onboarding of seasonal staff, series planning with e-Marking suppliers). On-line marking – Developed opportunities within the product portfolio for a wider roll-out of e-Marking with the necessary buy-in of stakeholders.--
Office Administration Manager/Personal Assistant 01/2013 - 03/2015
One Stop Hire Ltd, Chorley, United Kingdom
One Stop Hire Limited is the fastest growing independent hirer of Tools, Equipment, Access and Training in England.
Responsible for developing and delivering effective and efficient administration services throughout the office, including proactively supporting and extensively managing the diaries of the Account Managers and Directors. In addition to this, providin full administrative support to Account Managers by analysing data to create weekly and monthly statistical reports, creating Customer Pricing Schedules and Service Level Agreements, board reports and PowerPoint presentations; alongside management of the Telesales team; ensuring weekly and monthly targets are met and exceeded. Generated new business by leveraging existing relationships, prospecting, conducting market analysis and launching campaigns. Reviewed working methodologies and successfully implemented pricing and quotation processes; introducing new innovative sales support pricing system, which eradicated risk of duplication and reduced errors and month end invoicing corrections. Developed and launched rebranding, company catalogue and email marketing campaigns which have helped generate over £250,000 within 12 months. Played a pivotal role in the design, development and launch of new company website. Actively involved in developing new retail division via online e-commerce and digital e-marketing campaigns Delivered full IT support and training to Account Managers and Depot Staff, enhancing their own skills and confidence in utilising the new company account management system. Created Account Manager Customer Pricing Agreements, Monthly Dashboards, Board Reports and Customer KPI reports. Extensive management and coordination of Account Managers and Directors diaries, including travel arrangements.--
Project Support & QA Coordinator 12/2003 - 12/2012
Ashtead Plant Hire Limited, Warrington , United Kingdom
A-Plant is one of the UKs largest plant, tool and equipment hire companies, hiring a vast range of equipment for industry and construction. Commencing employment as the Managing Directors PA, I quickly advanced to Sales Support Team Leader, aiding the implementation and opening of a new department; managing 15 team members and supporting A-Plant’s 200+ strong Sales Representatives. Following the closure of the Sales Support office location and move to Head Office in Warrington, I progressed to Project Support and QA Coordinator within the IT Department.
Ability to manage complex sales processes and negotiations to a successful conclusion. Writing Basic SQL tables for new projects Statistical analysis of customers prices against market rates, seasonality and current utilisation rates. Maintaining Intranet and Extranet systems. Telephone IT Helpdesk enquiry handling Ardent negotiating skills Maintaining and developing company CRM database and compiling detailed business reports Assisting IT Manager in production of high quality IT Systems – including development, design, testing, training and integration. Liaising with Key Business Stakeholders and IT developers to understand the requirements for Development Projects.--
Export Sales Administrator 11/1994 - 12/2003
CARBORUDUM SCHLEIFMITTELWERKE GMBH, , United Kingdom
Carborundum Schleifmittelwerke GMBH was one of the largest Abrasives Manufacturer in the UK and Germany. Unfortunately the UK site went into Administration, resulting in redundancy for all employees. Providing full administrative support to the Export Sales Key Account Managers, with target activity, cold and warm calling, and B2B business development.
Processing orders, advising/recommending products and services Arranging overseas transport and accommodation for business meetings Existing client relationship building Arranging road freight transport for European deliveries. Technical support manager to colleagues in other departments, along with regular support visits to Dusseldorf, Brussels and Paris branches. Full sales cycle processing--

Wentworth High School 09/1989 - 05/1994
Manchester, , United Kingdom
Degree: High School Or Below
Major:GCSE
9 GCSE’s including English, Mathematics, Technology B and Information Technology

Karla Thomas Resume