Highlights:

Skills:Front Desk, Opera, Fidelio, Guest Services, CRM

Guest Service Agent 09/2022 - 04/2023
MSC Cruises, Sorrento, Campania Italy
Industry: Hospitality/ Tourism
The work was carried out on board a cruise ship.
Provides information and general assistance to guests; Answers phone calls and requests from guests; Performs all necessary administrative tasks; Manages a variety of financial transactions and is responsible of cash floats.--
Bilingual Executive Assistant 01/2020 - 06/2033
Mattos Filho Law Firm, Sao Paulo , Sao Paulo Brazil
Industry: Legal
The work was done for the largest law firm in Latin America.
Assist partners and directors of the firm in the following activities: Travel organization (booking and issuing airline tickets/housing). Organization of meetings. Accountability, request for reimbursement and control of expenses. Managing documents and correspondence.--
Front Desk Agent 08/2017 - 05/2019
Accor Hotels, Sao Paulo, Sao Paulo Brazil
Industry: Hospitality
The work was performed for the Novotel brand from Accor Group.
Perform all check-in and check-out tasks; Manage online and phone reservations; Welcome guests upon their arrival and assign rooms; Resolving customer complaints quickly and efficiently.--

Instituto Federal de Educação, Ciência e Tecnologia de São Paulo. 03/2013 - 03/2014
Cubatao, Sao Paulo, Brazil
Degree: High School Or Below
Major:Executive Assistant
Minor:Executive Assistant
High School.

CV.JuniorRoger