Highlights:Senior Global Client Executive with over 18 years of successful experience and outstanding performer in account management and negotiations, across multiple industries. Proven success in operational excellence and organizational development with keen understanding of elements of business. Client Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills:account manager, portuguese speaker, spanish speaker, travel manager, customer success

Goal:Global Account Manager, Customer Success -

Global Customer Success Associate 05/2022 - 12/2022
Reify Health, OneStudyTeam, Boston - REMOTE Position, MS United States
Industry: Health Tech
Support Clinical Trial Leads as implement Reify's solution, StudyTeam, for clinical trials
Support Clinical Trial Leads as implement Reify's solution, StudyTeam, for clinical trials Portfolio of 400 sites (Research Centers, Hospitals) in Brazil, Chile, Dominican Republic, Costa Rica, Honduras Activated about 250 new sites and and 20% turned prospections for site adoption and new business for the company Collected an average of 20 testimonials per month from clients Drive adoption, retention, and stellar customer satisfaction across sites Introduced the software, onboard, and build ongoing relationships with researcher teams Customer's champion, providing ongoing support with current and new product features Share customer needs with Product/Design team to help inform product roadmap Analysis of data and create reports to support customers make best decisions when managing their clinical trials Contributed culture/region-specific knowledge and insights to inform successful strategies for global work Support Customer Success and Experience Team with ad-hoc projects Prepared variety of different written communications, reports and documents.--
Global Client Executive LATAM and Caribbean 04/2011 - 04/2022
CWT, Sao Paulo - REMOTE, Sao Paulo Brazil
Industry: Business Travel
Global account manager of the business travel industry, handled more that 12 different clients
Strategic management of global customer contracts, with a portfolio of U$ 5M to U$ 30M (year spend per client) Success case of products and services upsell Online products implementations across the region, increasing client success and savings factors like: Advance purchase from 55% to 86%, Lowest Fare acceptance 62% to 94%, Online Adoption from 34% to 68% (in 6 months) ROI achieved after online solutions implemented USD 126.000/year - Saved considered amount by implementing cost-saving initiatives that addressed long-standing problems More than 20 new customer divisions implementations, customer retention and relationship maintenance, negotiation initiatives, leading teams of managers from the Latin America, Caribbean and Canada Create and present Client Business Review with savings and ROI analisys (quarterly) Continuous tracking of service status and service levels (SLAs and KPIs) 2022-05 - 2022-12--
Local Client Executive 04/2009 - 04/2011
CWT, Sao Paulo, SP Brazil
Industry: Business Travel
National account manager (Brazil)
Portfolio of clients with year spend around U$ 2M to U$ 4M Client-developed and monitored business plan, providing strategic market insight client to identify priorities and improvement opportunities Client recognition of driving strategies for a fast savings achievements - driving Travel Policy and traveler behavior Continuous tracking of service status and service levels (SLAs and KPIs) Overall Client Management, Commercial contract management and ongoing development Financial Management Service performance monitoring - Identify service level status and areas for improvement. Offered friendly and efficient service to customers, handled challenging situations with ease. Worked within applicable standards, policies and regulatory guidelines to promote safe travel environment for client employees. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. QBRs - Quarterly Business Reviews and Yearly Business Plan offerred to all clients Main customers served: US Embassy, Ericsson, JP Morgan, General Electric, ABB, Cargill.--
Proposal Writer and Sales Assistant 04/2007 - 04/2009
CWT, Sao Paulo, SP Brazil
Industry: Business Travel
Proposal Writer and Sales Assistant
Reading and understanding RFPs, RFQs and RFIs processes - working on all responses requested in the processes, collecting information from different areas of the company to offer a quality and interesting proposal for prospects Managing and supporting an average of 15 client prospections month Referred customers to various services by evaluating needs and providing recommendations. Organized material to research and complete writing tasks Acting with different areas of the company to provide the best in class offer to our prospects--

ASSESC 01/1999 - 12/2002
Florianopolis, SC, Brazil
Degree: Bachelor's Degree
Major:Tourism and Hospitality
Tourism and Travelling

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