Highlights:

Skills:teamwork, hardworking, discipline, customer care

Safety dispatch 02/2021 - current
Airbnb, Bogota, Bogota Colombia
Industry: hospitality
receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members
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Night Shift manager 06/2017 - 01/2021
Hotel Dann Carlton, Medellin, Antioquia Colombia
Industry: hospitality
¦ Reconciling room vacancies with occupancies, checking in and checking out guests, and handling late night maintenance issues is a priority. ¦ train and supervise 4+ customer service reps. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance ¦Manage front-end operations to ensure friendly and efficient transactions at checkout.
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Centro de Estudios Especializados 01/2014 - 11/2018
Medellin, Antioquia, Colombia
Degree: Bachelor's Degree
Major:Hotel management
All about hospitality

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