Highlights:I have worked in the area of Telecommunications for 18 years in CANTV, the largest telecommunications company in Venezuela. Start my experience when this company GTE and Verizon belonged to previous owners and currently owned by the Bolivarian Republic of Venezuela since 2007, in both periods I have had the opportunity to make a successful career as an analyst initiating me in Logistics Provider and developing my experience at different organizational levels (consultant, supervisor, coordinator) which has allowed me to mature the necessary management skills to optimize processes, directing talent, manage budget, implement projects and meet the objectives set in my various positions. In relation to my potential in telecommunications focuses on functional and technical processes Billing Systems for fixed telephony services, data services and ensuring information collection systems, accounting, finance and taxes where I have developed over the 15 years.

Skills:invoice, billing, itil, Etom, TAM, FRAMEWORX, Sap, bss, bill process, Doc1, mediation

Goal:• Ability to lead and adapt to work with multidisciplinary teams • Ability to analyze and propose solutions proactively • Strength to study applications and propose technical and functional improvements • Willingness to face challenges and work under pressure • Ability to work focused on goals and stay motivated to achieve goals

Certification:TM FORUM FRAMEWORX Etom NGOS BSS/OSS ITIL-Fundations for IT Service ManagementTAM Red de Datos y Transporte Gerencia e Implementación de Proyectos I y II

Honor:•2003, lead and realize centralization for printing, enveloping and distribution of CANTV •2004 Billing obtaining Individual Award (Level _Oro ) for the performance of functions • 2005, production of Excellence Award for Billing (Silver ) •2006 for WEB application implemented for making income claims and customer traffic •2007 implementing Total Care CANTV Billing functional area •2009, Committee of Technology and Operations •2010 developments critical products and internet data connection as high -speed Internet products and service Total ABA through postpaid bill •2012 selected toPilot Project Huawei FTTH Provider for Internet Connection •2013 execution and production of occasional phone and the implementation of 25 developments to Kenan , Rating and Carriers in a period of two years.

Billing Systems Coordinator 06/2012 - current
CANTV, Caracas, Miranda Venezuela
Industry: Telecomunication
Billing Coordinator
•Administer applicable requirements management for configuring systems solutions for Postpaid Billing , Prepaid , International Operators on the platform of Court and Reconnection in the stages of analysis, design, construction, testing and into production processes adjusted TI under the ITIL standard . •Execution Leader for Billing Support System in Project High Speed Internet Access via Fiber to the Home ( FTTH) Huawei platform , this activity involves the management of functional documents and implementation of the solution, the project began in 2013 with the controlled plant to 2,000 users in the city of Caracas and is expected to expand gradually through 2016 to provide converged voice , access, data and fixed and mobile video . •Manage recruitment and points accounts of domestic and international licensing maintenance and operating within the applications platform for postpaid billing service Kenan (Converse) , Doc1 ( Pitney Bowes ) for billing and reconciliation platform Traffic between operators Carriers (SMS) . •Functional Leader for the development of Digital Billing System CANTV which includes modules for submitting invoices, payments and claims management , historical validation , issuance of reports , reconciling invoices unified customer voice services fixed and mobile data. •Manage applications corresponding to cutting systems and reconnection (SIASER), traffic and reconciliation Operators ( Carrier), development environments for services and consultation online for prepaid balances (Rating). •Speciality: Billing, Digital Format, Processing Cycle, Balance, Account profiles, Catalog, printing , enveloping and distribution of invoices Human Resource Management: 25 total (4 Supervisors, 16 Consultants and 5 Contracted)--
Production Coordinator Billing Management 01/2004 - 06/2012
CANTV, Caracas, Miranda Venezuela
Industry: Telecomunication
Coordinator Billing Management
Manage implementation schedules cycles and invoices for services platforms CANTV, Caveguias, manual billing Cantvnet Circuits and Casual. •Manage billing system reports, ticket management, first level brackets and requirements for new solutions postpaid fixed services, advertising services, internet access and telephone special services and temporary or permanent circuits. •Provide functional support to the Business Units and Corporate Mass Markets solutions or improvements related to new product fixed voice telephony. •Functional Manager for the operation of the application for CANTV bills lines and case management support and new solutions Provider application (Oracle - Celeritech). •Responsible for the administration and management for call traffic reports by applying fixed and massive adjustments for claims and applications failures. •Budget Management Bs 1.2 MM a year. Human Resource Management: 27 total 27 (3 Supervisors, 15 Consultants, 7 Analysts, 2 Contracted)--
Enveloping process and distribution Billing 01/2001 - 01/2006
CANTV, Caracas, Miranda Venezuela
Industry: Telecomunication
Coordinator - Analist Senior
•Manage time and enveloping and distribution processes of CANTV telephone bills (accounts 2,400,000 per month in 10 cycles), Bill Published online via Internet, load and generation of invoices in Digital Media (IBM Ondemand / Digital Invoices in Siebel-Oracle), production of invoices for Movilnet (250,000 accounts per month in 11 cycles). •Execute strategic planning and control the distribution and delivery of invoices Massive, Corporate, Digital Special CANTV to all country. •Maintaining and monitoring working relationship with government agencies (Ipostel-INDECU). •Establish measurement and monitoring schemes for deliveries and returns of invoices to Business Units. •Reply by estimating production costs, manufacturing designs and formats, billing inserts and envelopes. •Propose improvement in Bill Consolidation Project Corporate •Manage contracts with suppliers and execute maintenance plans Enveloping equipment Bowe-Bell & Howell. •Administration $ 8 million annual budget for the purchase of supplies and distribution services bills. Human Resource Management: 36 (1 Supervisor, 5 Analysts and 30 Machine Operators)--
Vendor registration and evaluation 10/1996 - 01/2001
CANTV, Caracas, M Venezuela
Industry: Telecomunication
Analyst Senior
•1999 - 2001, CANTV Supplier Registration Specialist. The functions were the assessment, development and monitoring of suppliers, develop technical specifications, standardization of specifications and formats in coils on paper invoices, technical administration Supplier Registration System, a member of Max-provider projects, Procuradigital, E-commerce and rising enrollment and updating processes. •1998 - 1999, Auditor in Quality and Performance Coordination Provider, technical evaluations with visits to providers of telecommunications products and national support, review of standards Covenin Industrial Safety & Security, System Diagnostic Quality Providers in ISO 9001, monitoring of the post-audit corrective actions, administer the Provider Assessment System. •1996 -1998, Performance Analyst and Supplier Development in the Department of Supply, process monthly indicators of Quality Management, perform inspections and audits Warehouse, evaluate the performance of the Goods and Services Telecommunications Providers, conduct audits of ISO 9000 Supplier Development Strategic Nationwide.--
Trainee Engineering Management and Maintenance 07/1995 - 01/1996
Empresas Polar, Caracas, Miranda Venezuela
Industry: Manufacture
Raise information and develop standards and procedures for the implementation of ISO 9001 in the area of Maintenance
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Universidad José María Vargas 01/1992 - 01/1997
Caracas, Miranda, Venezuela
Degree: Professional Degree
Major:Industrial Engineering, Management
Working Grade: optimizing certification instruments in telecommunications providers.

Juan Carlos Noguera JCN
Juan Carlos Noguera English